Senior Manager-Digital Product Management

3 weeks ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can manage software products that makes us an essential part of our customers'
digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your
voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a
range of opportunities to work with the latest technologies. And because we understand the importance of keeping your
skills fresh and relevant, we give you dedicated time to invest in your professional development.
The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays
a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help
grow revenue, deepen customer engagement and increase member value. The team drives the development of products
and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also
responsible for enhancing customer experience through development and enhancement of AR capabilities.
The Global AR Software Product Management team is looking for a talented and driven software Product Owner to lead
the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation
of technology assets. The primary focus area for this role will be Global AR Data Publication, including APIs, events, data
lake and data caches.

How will you make an impact in this role?

Prioritize development of the software product in alignment with business objectives.Work with stakeholders for the Software Product/Capability Areas and platforms that they are responsible for, to define roadmap to improve time to market, reduce operational risk, and create business value.Translate software product roadmap into minimum viable product iterations.Create well-defined features/user stories and acceptance criteria.Understand and apply new trends and competitive best practices into requirements/user stories.Partner with peers to drive capability globalization and market adoption of platform capabilities where appropriate.Communicate and build consensus across multiple departments and stakeholders in creating the software product and platform requirements.Work closely with the technology team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.Ensure that the appropriate tracking and reporting is in place to track performance post launch in order to evaluate future investment.Enable analytics driven decision making. Produce ROI analyses and optimization recommendations for roadmap.Identify risks, challenges, opportunities and business integration needs.Review existing products and workflows for modernization opportunities.Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.Champion, support and implement agile principles.Minimum QualificationsBachelor's (or comparable experience) in computer science, engineering or a related technical discipline.7+ years experience in Software Product Management, Business Analysis or Product Ownership.Experience managing data publication products such as APIs and events and/or Big Data, Analytics and AI products.Knowledge of Bank Accounts Receivable, Credit, Lending or Payment Products.A good balance of technical knowledge and business acumen.Problem solving, organizational and analytical skills.Quick learner and driven to learn new functionality.Outcome driven.Can decompose abstract information into meaningful and detailed business features.Ability to separate technology requirements and constraints from core business value.Customer first mindset.Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.Ability to research and analyze data to use in decision making.Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.Strong written & verbal communication.Experience with BDD, scaled agile, and scrum software development methodologies.Project management skills; ability to prioritize and complete tasks.Ability to manage scope against team capacity.Familiarity with one or more programming languages and software integration patterns preferred. Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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