VP, Digital Product Management

4 weeks ago

Phoenix, Arizona, United States American Express Full time

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

This role entails leading three critical functions in Enterprise Data Platforms Product team: 1) Lead Product Development our Next Gen Big Data on Public Cloud), 2) Responsible for Platform Governance for Amex Enterprise Data Platforms, and 3) Develop scalable solutions for new and existing products. Gather product requirements for Next Gen Big Data Platform on Public Cloud based on current state of Big Data Ecosystem and future enterprise needs. Translate requirements into executable roadmaps for prioritization and delivery across multiple scrum teams. Partner with platform enablement team, design team, operational excellence team, dependent stakeholder line teams, technology leaders, and other key partners to understand and articulate business needs into a well-defined requirements, roadmap, and outcomes. Work closely with the technology team to develop the best-in-class architecture that delivers high availability (100%), millisecond performance, and high quality software on a modern stack using high compute, in-memory databases, scalable on external cloud. Identify and manage program blocking issues, provide escalation management, anticipate, and make tradeoffs, and balance the business needs versus technical or operational constraints. Develop, improve, or transform existing processes to support product(s) development with an aim towards operational excellence. Serve as the internal and external subject matter expert for products. Key Responsibilities: Define and own the end-to-end roadmap for core features and processes for Next Gen Big Data Platform including Data Ingestion, Data Security, Metadata Data Management (MDM), Access Management, Next Gen Portal, and other capabilities.Define product vision and strategy for the above capabilities in close partnership with technology teams and business stakeholders across the enterprise.Advance data lifecycle management capabilities to ensure regulatory compliance to upcoming macro legislations (GDPR, Data retention and other policies) Enable faster seamless data ingestion capabilities through continuous automation, self-serve unified portal and enhanced user learning to support federated teams.Partner across peers to collectively enable improved Data Discoverability and Observability frameworks/features.Enable migration to Next Gen Big Data Platform and build features and migration plan in line with existing roadmap.Continuously evolve Data Security features to meet stakeholder/user needs across access management, changing ONCOP (Open Network Confidentiality Operating Principles) requirements etcCo-ordinate communication, escalate and facilitate resolution of risks, issues and changes tied to the Product BacklogEvaluate third party tools/capabilities landscape in support of new use requirements and enterprise roadmap. Qualification Requirements: Bachelor's or master's degree in information technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification 8+ years of demonstrated excellence in leading teams delivering business solutions across a variety of platforms and technologies such as Big Data, Big Query, Google Cloud, Pyspark, Hive, Scala, Python Strong communicator who is able to effectively communicate across different levels and partners A good balance of technical knowledge and business acumen with an ability to do solution management using a principled approach. Loves dealing with fast pace, changing needs, and limited resources. The ability to set a high bar for your team and empower them to achieve great results A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration. Enthusiasm and passion for great platforms, products and services and an ability to articulate platform functionality Experience working with super highly available & performant software using high compute, in-memory databases, and cloud technologies like GCP Ability to discover and design scalable solutions and lead implementation of complex data products Strong program management, analytical & problem-solving skills Ability to think abstractly and deal with ambiguous/under-defined problem Consulting experience + Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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