Program Manager

1 month ago


Dallas, Texas, United States Willis Towers Watson Full time

Job Description

Provide day-to-day client service and risk management assistance on assigned accounts. Work with Sr. Client Services Specialist, Account Executive and/or Client Advocate to implement, maintain, and close- out wrap-up programs. Provide required reports to carriers and communicate with carriers regarding enrollment and/or audit issues, etc. Participate in program meetings for selected accounts. Prepare and deliver policies, management reports, and communicate with enrolled contractors as necessary. Coordinate administration activities related to managing a Controlled Insurance Program.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role:

  • Work closely with Willis Towers Watson team in coordinating service on account
  • Alert Sr. Client Services Specialist/Client Advocate/Account Executive of potential problems and seek direction
  • Work with Claims and Safety representative on issues related to the program
  • Participate in monthly meetings
  • Attend and present OCIP information at Pre-Bid/Pre-Con and carrier meetings
  • Maintenance of client/contractor files
  • Work with contractors to gather appropriate enrollment information and monthly payroll reports
  • Process enrollments, including bid deduct calculation, and forward to data entry center for processing
  • Process contractor/project closeouts as outlined in the CIP manual
  • Maintain quality control, ensuring all enrollments, payroll reports and closeouts are processed timely and accurately
  • Communicate directly with contractors regarding issues related to the program (enrollment issues, payroll reporting, closeout, etc.)
  • Develop proficiency in Wrap Administration system
  • Review Wrap Administration system reports to verify accuracy and identify problem areas
  • Coordinate reporting of client and carrier information and provide interpretation of financial reports as required
  • Prepare monthly/quarterly progress reports and explain to client/contractors
  • Provide monthly reporting of data/account information as required
  • Assist in compiling stewardship reports
  • Provide necessary information to marketing regarding payroll, rating, deduct history
  • Assist in review and delivery of Master policies
  • Complete subcontractor policy checking review and/or checklist template
  • Coordinate transmittal of subcontractor's policies where required
  • Process mid-term policy changes as requested
  • Research and compile answers to client/contractor's policy and coverage questions- coordinate response with Sr. Client Services Specialist/Account Executive/Client Advocate
  • Assist with follow-up on carrier issues
  • Assist in resolving any carrier discrepancies
  • Coordination & review of audits with carriers
  • Some travel may be required
  • Other duties as assigned

Qualifications

The Requirements:

  • Customer Service skills
  • Presentation, organization and critical thinking skills
  • Ability to multi-task and work under pressure or time constraints
  • Accuracy and Attention to detail
  • Knowledge of mathematics including arithmetic
  • Personal Computer skills
  • Verbal and written communication skills
  • Interpersonal skills, including relationship-building skills with clients and co-workers
  • Ability to work independently as well as in a team setting

EEO, including disability/vets


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