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Program Manager
1 month ago
Job Description
Provide day-to-day client service and risk management assistance on assigned accounts. Work with Sr. Client Services Specialist, Account Executive and/or Client Advocate to implement, maintain, and close- out wrap-up programs. Provide required reports to carriers and communicate with carriers regarding enrollment and/or audit issues, etc. Participate in program meetings for selected accounts. Prepare and deliver policies, management reports, and communicate with enrolled contractors as necessary. Coordinate administration activities related to managing a Controlled Insurance Program.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role:
- Work closely with Willis Towers Watson team in coordinating service on account
- Alert Sr. Client Services Specialist/Client Advocate/Account Executive of potential problems and seek direction
- Work with Claims and Safety representative on issues related to the program
- Participate in monthly meetings
- Attend and present OCIP information at Pre-Bid/Pre-Con and carrier meetings
- Maintenance of client/contractor files
- Work with contractors to gather appropriate enrollment information and monthly payroll reports
- Process enrollments, including bid deduct calculation, and forward to data entry center for processing
- Process contractor/project closeouts as outlined in the CIP manual
- Maintain quality control, ensuring all enrollments, payroll reports and closeouts are processed timely and accurately
- Communicate directly with contractors regarding issues related to the program (enrollment issues, payroll reporting, closeout, etc.)
- Develop proficiency in Wrap Administration system
- Review Wrap Administration system reports to verify accuracy and identify problem areas
- Coordinate reporting of client and carrier information and provide interpretation of financial reports as required
- Prepare monthly/quarterly progress reports and explain to client/contractors
- Provide monthly reporting of data/account information as required
- Assist in compiling stewardship reports
- Provide necessary information to marketing regarding payroll, rating, deduct history
- Assist in review and delivery of Master policies
- Complete subcontractor policy checking review and/or checklist template
- Coordinate transmittal of subcontractor's policies where required
- Process mid-term policy changes as requested
- Research and compile answers to client/contractor's policy and coverage questions- coordinate response with Sr. Client Services Specialist/Account Executive/Client Advocate
- Assist with follow-up on carrier issues
- Assist in resolving any carrier discrepancies
- Coordination & review of audits with carriers
- Some travel may be required
- Other duties as assigned
Qualifications
The Requirements:
- Customer Service skills
- Presentation, organization and critical thinking skills
- Ability to multi-task and work under pressure or time constraints
- Accuracy and Attention to detail
- Knowledge of mathematics including arithmetic
- Personal Computer skills
- Verbal and written communication skills
- Interpersonal skills, including relationship-building skills with clients and co-workers
- Ability to work independently as well as in a team setting
EEO, including disability/vets
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