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Systems Support Specialist(IT)

2 months ago

Tempe, Arizona, United States Arizona State University Full time
Job Description

Performs a variety of activities necessary to provide desktop and software application support to end users to ensure proper and effective operations.

Working Environment
  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking.
  • Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds.
  • Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.
  • Regular review of completed tasks.
Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Associate's degree in Information Technology or closely related field, AND two (2) years experience providing first level desktop diagnostic and trouble-shooting support, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

The School of Mathematical and Statistical Sciences (SoMSS) at ASU is currently home to about 60 tenured or tenure-track faculty members, 60 instructional faculty, 5 postdoctoral associates, 190 graduate students, 750 undergraduate student majors, and 20 staff members. The School teaches courses to over 20,000 undergraduate students each academic year. SoMSS recently started a new undergraduate degree program in data science. The School also offers bachelors, masters, and doctoral programs in applied mathematics, mathematics, statistics, and mathematics education, as well as undergraduate and masters programs in actuarial science. SoMSS has a strong interdisciplinary research profile that includes numerous collaborations inside and outside the university, such as in the biological, environmental, medical, physical and social sciences, education, and multiple areas of engineering. More details can be found at

Desired Qualifications
  • Evidence of CompTIA certifications
  • Knowledge of Active Directory group; NTFS File Permissions
  • Experience with TCP/IP, Ethernet, wireless
  • Experience in troubleshooting laptop hardware; hardware driver issues
  • Experience in troubleshooting software and configuration Issues
  • Experience in using Help Desk data tracking systems
  • Experience in technical documentation such as FAQs, How to's, SOP
  • Evidence of effective verbal and written communication skills (FAQs, How to's, SOP)
  • Basic Media Equipment Operation Skills
  • Basic skills: Ubuntu or other Linux Operating Systems, Microsoft Windows and Server OS, and Microsoft Office/Office 365
  • Ability to identify opportunities for use of technology solutions to improve efficiency and reduce errors.
  • Customer Service Skills
ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU PD at

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit

Essential Duties
  • Receives, responds to and monitors status of work-order requests for technical assistance; updates ticket system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy
  • Configures both local and multi-platform personal computer systems and mobile devices, installing software and establishing connection to network(s) in accordance with specified standards
  • Develops and applies standard computer images with authorized software to computers to ensure consistent configurations
  • Removes computers from domain, cleans hardware by deleting profile and replaces in inventory
  • Installs and/or replaces hardware and associated devices including, but not limited to network cards, hard-drives and removable disk drives; refers warranty hardware problems to vendor for resolution
  • Via phone or in person troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures
  • Actively participates in deployment and relocation of computers and associated peripheral equipment
  • Tests upgrades and/or patches to software prior to rollout; prepares report of findings
  • Provides application assistance to end user as requested, replicates errors, re-sets computers and printers
  • Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity
  • Performs a variety of acceptance testing procedures of newly acquired hardware to ensure proper operations
  • Maintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards
  • Traces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findings
  • Provides consultation on both hardware and software purchases
  • Cross trains other areas on help desk related support issues
  • Creates, updates, and maintains technical documentation for use within the group as well as outside entities
  • When necessary, provides data recovery on failed storage media
  • May perform routine server administration for specific servers as requested.
  • Days and Schedule: Part-time 20 hours per week
Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.