Operations Support Specialist
1 week ago
Position Summary:
The Operations Support Specialist plays a crucial role in delivering exceptional service to both external clients and internal stakeholders. This position is adept at managing and collecting customer accounts receivable effectively.
Key Attributes:
Strong relationship-building skills, adeptness in conflict resolution, professionalism, attention to detail, excellent follow-up capabilities, multitasking proficiency, sound independent judgment, adaptability in a dynamic environment, and the ability to thrive in an open workspace.
Core Responsibilities:
- Oversee total accounts receivable exceeding $3.5 million.
- Manage customer accounts, including invoicing, purchase order tracking, issue resolution, and collaboration with clients to address outstanding matters.
- Gather essential data to assist management in making informed decisions regarding specific accounts.
- Act as a liaison for field offices and the Operational Support Group, addressing inquiries related to local and regional accounts, including billing and payment policies, as well as system-related issues.
- Conduct audits on accounts to ensure precise billing and accurate client-specific information.
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