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Technical Support Specialist
2 months ago
Job Overview:
Under the supervision of the IT Manager, the Technical Support Specialist will play a crucial role in delivering exceptional client service and addressing support challenges efficiently and professionally. This position also involves managing server and domain modifications, alongside troubleshooting and configuring a diverse range of hardware devices.
Key Responsibilities:
Establish and sustain fundamental network operations, including the assembly of network hardware, while assisting the IT team with various projects. Prepare devices for staff members. Offer first and second level telephone assistance and problem resolution. Install and evaluate necessary software and hardware. Supported hardware includes: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, and Cisco and Skype phone systems. Listen to client concerns and gather essential information to identify and resolve technical issues. Install, upgrade, and configure network printing, directory structures, and security permissions. Identify areas for enhancing support processes. Address user inquiries regarding their access to network resources. Adhere to strict privacy policies, conduct regular database maintenance, and maintain precise inventory records. Monitor system backups. Ensure the functionality of the company’s phone system and computers. Occasional travel to assist remote locations as necessary. Ability to provide remote support after hours when needed. Additional responsibilities as assigned.Compensation:
Minimum: USD $20.00/Yr.
Maximum: USD $25.00/Yr.
Qualifications:
Physical and Mental Requirements:
Must be self-driven, professional, and maintain a positive demeanor. Ability to adapt to a dynamic environment. Must embody the Company culture and mission in interactions with employees, vendors, clients, and business partners. Must act as the Company liaison for communication with customer representatives. Proven problem-solving and critical thinking abilities are essential. Strong written and verbal communication, interpersonal, and customer service skills. Ability to manage multiple tasks and maintain organization. Capability to work effectively both independently and collaboratively. Flexibility in handling assignments and attention to detail. Ability to lift and transport computers, printers, and servers.Education, Certification, License, and Skill Requirements:
A minimum of a High School Diploma or GED equivalency is required (an Associate's Degree in IT Field is preferred). Technical certifications such as MCP, A+, MOUS, MCDST, or CCNA are preferred. At least two (2) years of IT experience in a Windows environment is required. Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications is essential. Knowledge of Windows servers, network equipment, personal computers, and other IT hardware is necessary. Experience in an IT organization with multiple locations is advantageous. Proficiency in Microsoft Office and Windows 10 is required. Basic PowerShell experience or willingness to learn is preferred. Ability to manage multiple tasks/projects simultaneously and work independently as well as part of a team. Must meet Company minimum driving standards.Company Overview:
IES Communications is a national provider of industrial products and infrastructure services across various sectors, including electrical, mechanical, and communications contracting solutions for commercial, industrial, residential, and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC and has a strong presence across the United States.
