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Technical Support Specialist
2 months ago
EOE Statement
We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position Overview
Are you passionate about hands-on technical work and enjoy solving complex issues? Do you thrive in a dynamic environment outside of a traditional office setting? If you excel at assisting clients and troubleshooting equipment malfunctions, we invite you to explore this opportunity with us.
At All Copy Products, our mission is to empower our clients by optimizing technology, enhancing operational efficiency, mitigating business risks, and maximizing returns on their investments.
Utilizing our extensive expertise, we provide tailored solutions for designing, developing, and implementing comprehensive technology strategies that align with client objectives.
As a rapidly expanding organization, we are on the lookout for dedicated individuals to join our team.We seek candidates who are collaborative, innovative, and eager to leverage their skills for professional growth.
As a Technical Support Specialist, your primary responsibility will be to respond to service requests from clients requiring repairs on their office technology systems.
Your role will also involve inspecting equipment, conducting routine and preventive maintenance, and replacing components that are nearing the end of their lifecycle.
You will keep clients informed about repair statuses, order parts, and arrange follow-up visits if immediate repairs are not feasible.
We provide uniform shirts, a laptop, a smartphone allowance, and a company vehicle, along with the responsibility of maintaining accurate inventory and vehicle stock.
We offer a competitive hourly wage ranging from $21 to $25, potentially negotiable based on experience, in addition to a bonus program and a comprehensive benefits package that includes medical, dental, vision, three weeks of paid time off in the first year, paid holidays, company-paid life insurance, and a 401(k) plan with a generous employer match.
Qualifications:
Exceptional customer service skills
Preferred training through employment or a technical institution in fields such as automotive repair, computer repair, aviation, or similar; personal experience is also valued.
Proficiency in Microsoft Office applicationsClean driving record with no DUI or reckless driving violations in the past five years.
Must be willing to undergo a criminal background check.
Professional appearance; no offensive tattoos are allowed, and excessive tattoos may need to be covered.
Must have parking available for taking a company vehicle home daily.
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Position Requirements
Employment Type
Full-Time
Job Title
Technical Support Specialist
Classification
Non-Exempt
About Us
At All Copy Products, we are committed to helping our clients optimize technology, enhance productivity, reduce business risks, and maximize returns on their investments.
With our extensive expertise, we offer customized solutions for designing, developing, and implementing comprehensive strategies tailored to meet client needs.
We have been recognized by INC Magazine as one of the top 50 fastest-growing companies in Colorado and have consistently ranked among the top 5000 fastest-growing companies in the U.S. for the past decade.
Why Join Our Team:
We believe that hard work, employee recognition, teamwork, and collaboration are essential for success, both for our team and our clients.
We are dedicated to giving back to our community and actively participate in various charitable events through partnerships and company-sponsored initiatives.
Our strong philosophy of promoting from within offers numerous career advancement opportunities, including:- Team Lead, Supervisor, and Management roles across various departments
- Internship-to-hire programs, Specialist Sales Roles, Account Management, and Branch Management
- Mentorship and tiered advancement for Help Desk Specialists and Engineers, along with Project and Management opportunities in our IT division
We have a passion for sports, and our sales teams enjoy attending multiple sporting events with clients through partnerships with local teams.
Employee engagement activities throughout the year include picnics, happy hour events, a presidents club trip, golf outings, sports leagues, and our annual chili cook-off competition.
This position is currently accepting applications.
