Customer Support Specialist
2 weeks ago
Position: Customer Support Specialist
Location: Remote with Hybrid Options
Schedule: Monday to Friday, 8 AM - 5 PM
Contract Duration: 5-6 months with potential for permanent placement
Compensation: $21/hour with access to discounted health, dental, and vision plans, as well as a 401K option during the contract period.
Role ResponsibilitiesA leading global human resources software firm is seeking to expand its team by hiring over 16 Customer Support Specialists. This team will focus on delivering exceptional front-line assistance to small businesses with fewer than 60 employees. The primary objective is to ensure clients receive top-notch service for inquiries related to payroll, taxation, benefits, and software.
The key responsibilities include:
- Handling 25-35 calls daily, both incoming and outgoing, addressing a variety of issues.
- Delivering high-quality customer service through a consultative approach and scheduling follow-up calls to confirm issue resolution.
- Efficiently navigating multiple systems while managing various tasks concurrently.
- Utilizing both internal and external resources to effectively resolve client issues.
- Addressing complex client requests and providing conflict resolution as the primary support contact.
- Collaborating with fellow associates and engaging with internal stakeholders as necessary.
Essential Skills:
- 2-3+ years of experience in client support or customer service within a professional environment, demonstrating resourcefulness and problem-solving capabilities.
- High School Diploma or GED required.
- Proficiency in various software tools and the ability to navigate different systems effectively.
- Capacity to thrive in a fast-paced environment while managing multiple responsibilities.
Preferred Experience:
- Experience in payroll, benefits, or HR-related customer service is a plus.
Insight Global offers significant opportunities for professional growth and is an excellent choice for individuals looking to advance their careers in sales.
-
Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States DHL International GmbH Full timeRole OverviewAs a Customer Support Specialist at DHL International GmbH, you will play a vital role in enhancing customer satisfaction through effective communication and problem-solving.Key ResponsibilitiesAssist the Backline Supervisor in implementing comprehensive orientation programs for new Customer Service Associates.Conduct on-the-job training...
-
Lead Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States Emcor Inc Full timeAbout Us: EMCOR Facilities Services (EFS), a key division of EMCOR, manages over 1 billion square feet of commercial properties throughout the United States. EFS delivers a comprehensive suite of services that support essential sectors including financial services, manufacturing, pharmaceuticals, transportation, and education. Position Title: Lead Customer...
-
Sales and Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States United Fire Company Full timeJob Type: Full-timeDescription:United Fire Equipment Company, a recognized leader in the fire suppression and detection sector, is in search of a skilled Sales and Customer Support Specialist to become a vital part of our enthusiastic team.The Sales and Customer Support Specialist will serve as the primary liaison between United Fire and our extensive...
-
Bilingual Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States Valon Mortgage, Inc. Full timeBilingual Customer Support SpecialistLocation: Remote / Customer Service Division / Full-timeAbout Valon Mortgage, Inc.Valon Mortgage, Inc. is dedicated to empowering homeowners throughout their financial journey, serving as a reliable partner for their home and future. Our team comprises engineers, operators, product aficionados, and seasoned servicing...
-
Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States Paladin Consulting Full timePosition Overview:As a Service Specialist at Paladin Consulting, you will play a vital role in ensuring client satisfaction through effective case management and support.Key Responsibilities:Manage case assignments and oversee case workflows, utilizing Excel for data import and navigation across various systems to handle a high volume of tasks...
-
Sales and Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States Matlick Enterprises Inc Full timePosition OverviewCompany: Matlick Enterprises IncAs a prominent player in the fire suppression and detection sector, Matlick Enterprises Inc is on the lookout for a skilled Sales and Customer Support Specialist to become an integral part of our committed team. This role serves as the initial point of interaction between Matlick and our extensive clientele of...
-
Life Insurance Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States State Farm Full timePosition Overview:At State Farm, we are committed to providing not just a job, but a fulfilling career. Join our dedicated team and become part of a company that values its employees and customers alike.As a recognized leader in the insurance and financial services sector, we prioritize diversity and inclusion, fostering a workforce that is engaged and...
-
Photo Finishing Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States TEMPE CAMERA REPAIR INC Full timeJob OverviewWe are looking for a dedicated Photo Finishing Customer Support Specialist to enhance our customer service experience. This role involves assisting clients by delivering comprehensive product and service information while addressing technical challenges. A solid understanding of both photographic film and digital media is essential.Key...
-
Spanish-Speaking Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States Heartland Hire Full timeAt Heartland, a leader in financial technology, we empower businesses by facilitating seamless transactions between buyers and sellers through our innovative products and exceptional services. If you thrive in a dynamic environment and are passionate about providing effective solutions, we invite you to consider joining our team.Role OverviewAs a...
-
Healthcare Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States TEKsystems Full timeJob OverviewPosition: Healthcare Customer Support SpecialistWork Schedule: Monday to Friday, 8:30 AM - 5:00 PM | Hourly Rate: $19.00 Advantages of the Position:Gain valuable experience in the healthcare sectorWork within a small team with opportunities for personal growthPotential for permanent employment after a probationary period Required...
-
Bilingual Customer Support Specialist
7 days ago
Tempe, Arizona, United States BCForward Full timeJob OverviewPosition: Customer Support SpecialistContract Duration: 04+ MonthsWork Schedule: Full-time (40 hours per week)Language Requirement: Fluent in FrenchWorking Hours: 8 AM – 5 PM EST, Monday to FridayRole Summary:As a vital member of the Customer Support team, you will be responsible for addressing customer inquiries, concerns, and issues related...
-
Tempe, Arizona, United States Farmers Insurance North Phoenix Full timePosition OverviewAs an Insurance Sales and Customer Support Specialist, you will play a crucial role in enhancing customer satisfaction by addressing inquiries and resolving issues related to our insurance products and services. Your primary responsibility will be to engage with both internal and external clients, providing insights into underwriting...
-
Tempe, Arizona, United States Farmers Insurance North Phoenix Full timePosition OverviewAs an Insurance Sales and Customer Support Specialist, you will play a crucial role in enhancing customer satisfaction by addressing inquiries and resolving issues related to our insurance products and services. Your responsibilities will include engaging with both internal and external clients to provide insights on underwriting standards,...
-
Customer Support Specialist
7 days ago
Tempe, Arizona, United States OvationCXM Full timeJob OverviewCompany BackgroundOvationCXM, operating under Boomtown Network Inc., is a leader in Customer Experience Management, dedicated to assisting businesses and their partners in delivering outstanding customer interactions with complete transparency and control. Our platform, known as the CXMEngine, integrates various tools such as CRM connectors,...
-
Insurance Sales and Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States Farmers Insurance North Phoenix Full timePosition OverviewAs an Insurance Sales and Customer Support Specialist, you will play a vital role in enhancing customer satisfaction by addressing inquiries and resolving issues related to our insurance products and services. Your primary responsibility will be to engage with both internal and external clients, providing insights into underwriting...
-
Customer Support Specialist
1 week ago
Tempe, Arizona, United States OvationCXM Full timeJob OverviewCompany BackgroundOvationCXM, operating under Boomtown Network Inc., is a leader in Customer Experience Management, dedicated to empowering businesses and their partner networks to deliver outstanding customer interactions with full transparency and precise oversight. Our platform, known as the CXMEngine, integrates pre-built CRM connectors,...
-
Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States OvationCXM Full timeJob OverviewCompany BackgroundOvationCXM, operating under Boomtown Network Inc., is a leader in Customer Experience Management, empowering businesses and their partners to deliver outstanding customer interactions with full transparency and control. Our OvationCXM Platform, known as 'CXMEngine', integrates pre-configured CRM connections, customer journey...
-
Customer Support Specialist
5 days ago
Tempe, Arizona, United States Aerotek Full timeJob SummaryAerotek is seeking a highly skilled Business Support Associate to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients and contractors.Key ResponsibilitiesContractor and Client OnboardingSupport the onboarding process for contractors, including reviewing and...
-
Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States Insight Global Full timePosition Overview:An employer of Insight Global is seeking dedicated inbound customer service representatives to join a new team focused on healthcare support. Role Responsibilities:This position involves handling approximately 80 inbound calls daily from customers seeking assistance with their healthcare inquiries. Representatives will provide guidance on...
-
Customer Support Specialist
2 weeks ago
Tempe, Arizona, United States Insight Global Full timePosition Overview:A leading global human resources software firm is seeking to expand its team with 18+ Client Support Consultants. This dedicated group will focus on delivering exceptional front-line assistance to businesses, ensuring client satisfaction and issue resolution.Key Responsibilities:Handle 25-35 calls daily, both inbound and outbound,...