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Technical Support Specialist, Sortation Systems

2 months ago

Tempe, Arizona, United States Amazon Full time

Join Our Innovative Team
Are you passionate about resolving complex issues and enhancing customer experiences? Amazon is seeking a Technical Support Specialist to be part of our Sortation Systems team.

About Sortation Systems
Our Sortation Systems division is dedicated to creating a robust support framework aimed at elevating our internal customers' interactions with our diverse range of products and services. These offerings facilitate the sortation, containerization, loading, and unloading processes across Amazon's extensive global transportation network.

Our Mission
Amazon's transportation network is designed to deliver millions of packages to customers around the globe efficiently and affordably, all while ensuring an exceptional customer experience—from the initial website checkout to shipment planning, fulfillment, and final delivery.

Technological Innovations
Our software solutions utilize thousands of data signals every second to make critical business decisions that influence billions of dollars annually. We integrate with a wide array of carriers, manage complex business rules for millions of unique products, and enhance the experience for over 100 million online shoppers.

Growth Opportunities
As we expand into new markets and innovate in supply chain management, delivery models, and customer engagement, we face increasingly intricate challenges within our transportation network. This presents a unique opportunity to develop scalable software solutions that not only drive business growth but also set industry standards through innovation, delighting millions of customers worldwide.

Role Responsibilities
As a Technical Support Specialist on the Sortation Systems team, your key responsibilities will include:

  • Troubleshooting, diagnosing, and resolving issues reported by our internal customers or detected by our monitoring systems. This involves collaborating with development teams to identify root causes and implement lasting solutions.
  • Identifying and documenting trends that affect operations or create unnecessary workloads, along with providing recommendations and developing strategies to address recurring issues.
  • Creating standard operating procedures and self-help documentation to empower our customers to resolve their issues efficiently.
  • Gaining a comprehensive understanding of our software suite and its underlying infrastructure to effectively triage and resolve issues while maintaining system integrity.

Basic Qualifications
• Minimum of 1 year of experience in software development or technical support.
• Proficiency in scripting with modern programming languages.
• Experience in troubleshooting and debugging technical systems.

Preferred Qualifications
• Familiarity with web services, distributed systems, and web application development.
• Experience in troubleshooting and maintaining hardware and software RAID configurations.
• Knowledge of REST web services, XML, and JSON.

Diversity and Inclusion
Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit our website.