Technical Support Specialist

2 weeks ago

Tempe, Arizona, United States IES Communications Full time

Job Overview:

Under the supervision of the IT Manager, the Technical Support Specialist will play a crucial role in delivering exceptional client service and addressing support challenges in a timely and professional manner. This position also involves managing server and domain modifications, alongside troubleshooting and configuring a diverse range of hardware devices.

Key Responsibilities:

  • Establish and sustain fundamental network operations, including the assembly of network hardware, while assisting the IT team with various initiatives.
  • Prepare devices for personnel within the organization.
  • Deliver first and second-level telephone support and problem resolution.
  • Install and evaluate essential software and hardware.
  • Supported hardware will encompass: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network devices, and Cisco and Skype telephony systems.
  • Listen to client issues and gather necessary information to diagnose and resolve technical challenges.
  • Install, upgrade, and configure network printing, directory structures, and security permissions.
  • Identify opportunities for enhancing support procedures.
  • Address user inquiries regarding their access to network resources.
  • Adhere to strict privacy protocols, conduct regular database maintenance, and maintain precise inventory records.
  • Oversee system backups.
  • Ensure the functionality of the company’s phone system and computers.
  • Occasional travel to assist remote locations as necessary.
  • Ability to provide remote support after hours when required.
  • Additional responsibilities as assigned.

Compensation:

Minimum: USD $20.00/Yr.
Maximum: USD $25.00/Yr.

Qualifications:

Physical and Mental Attributes:

  • Self-motivated, professional, and positive demeanor.
  • Adaptability to a dynamic environment.
  • Commitment to promoting the Company culture and mission to all stakeholders.
  • Ability to serve as the Company liaison with customer representatives.
  • Proven problem-solving and critical thinking abilities.
  • Strong written and verbal communication, interpersonal, and customer service skills.
  • Capacity to manage multiple tasks and maintain organization.
  • Ability to work effectively both independently and collaboratively.
  • Flexibility in handling assignments with a keen attention to detail.
  • Capability to lift and transport computers, printers, and servers.

Education, Certification, and Skills:

  • High School Diploma or GED required (Associate's Degree in IT preferred).
  • Technical certifications such as MCP, A+, MOUS, MCDST, or CCNA preferred.
  • Minimum of two (2) years of IT experience in a Windows environment.
  • Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications.
  • Knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
  • Experience in an IT organization with multiple locations.
  • Proficiency in Microsoft Office and Windows 10.
  • Basic PowerShell experience or willingness to learn.
  • Ability to manage multiple tasks/projects simultaneously and work independently as well as part of a team.
  • Must meet the Company’s minimum driving standards.

Company Overview:

IES Communications is a national provider of industrial products and infrastructure services across various end markets, including electrical, mechanical, and communications contracting solutions for commercial, industrial, residential, and renewable energy sectors. IES is publicly traded on NASDAQ under the symbol IESC and has a significant presence with numerous employees across multiple locations.

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