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Technical Support Specialist

2 months ago

Tempe, Arizona, United States IES Communications Full time

Job Overview:

Under the supervision of the IT Manager, the Technical Support Specialist will play a crucial role in delivering exceptional client service and addressing support challenges in a timely and professional manner. This position also involves managing server and domain modifications, alongside troubleshooting and configuring a diverse range of hardware devices.

Key Responsibilities:

  • Establish and oversee fundamental network operations, including the assembly of network hardware, while assisting the IT team with various projects.
  • Prepare devices for personnel within the organization.
  • Offer first and second level telephone assistance and problem resolution.
  • Install and evaluate necessary software and hardware.
  • Supported hardware includes: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network devices, and Cisco and Skype telephone systems.
  • Actively listen to client issues and gather essential information to diagnose and resolve technical problems.
  • Install, upgrade, and configure network printing, directory structures, and security permissions.
  • Identify opportunities for enhancing support processes.
  • Address user inquiries regarding their access to network resources.
  • Adhere to strict privacy policies, conduct regular database maintenance, and maintain precise inventory records.
  • Monitor system backups.
  • Ensure the functionality of the company’s phone system and computers.
  • Travel occasionally to provide support to remote locations as necessary.
  • Be available to offer remote support after hours when required.
  • Perform other duties as assigned.

Compensation:

Minimum: USD $20.00/Yr.
Maximum: USD $25.00/Yr.

Qualifications:

Physical and Mental Requirements:

  • Self-motivated, professional, and positive attitude.
  • Ability to adapt to changing environments.
  • Promote the company culture and mission to all stakeholders.
  • Act as the company liaison for customer representatives.
  • Proven problem-solving and critical thinking abilities.
  • Strong written and verbal communication, interpersonal, and customer service skills.
  • Capable of multitasking and maintaining organization.
  • Ability to work effectively both independently and collaboratively.
  • Flexible in handling assignments with attention to detail.
  • Capability to lift and move computers, printers, and servers.

Education, Certification, License, and Skill Requirements:

  • High School Diploma or GED equivalency required (Associate's Degree in IT Field preferred).
  • Technical certifications such as MCP, A+, MOUS, MCDST, or CCNA preferred.
  • Minimum of two (2) years of IT experience in a Windows environment.
  • Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications.
  • Knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
  • Experience in an IT organization with multiple locations.
  • Proficient in Microsoft Office and Windows 10.
  • Basic PowerShell experience, or willingness to learn.
  • Ability to manage multiple tasks/projects simultaneously and work independently as well as with a team.
  • Must meet company minimum driving standards.

Company Overview:

IES Communications is a national provider of industrial products and infrastructure services, catering to various end markets, including electrical, mechanical, and communications contracting solutions for commercial, industrial, residential, and renewable energy sectors. IES is publicly traded on NASDAQ under the symbol IESC and has demonstrated significant growth and employment across numerous domestic locations.