Human Resources Specialist

1 month ago

San Diego, California, United States LPL Financial Full time

Do you have a passion for helping people? Are you a team player? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.


Job Overview:

Our HR Specialist within our HR Solutions Center will provide excellent customer service support and consultation in the overall administration of human resources policies, procedures and programs, as well as coordination and implementation of services, policies, and programs through close partnership with our Centers of Expertise (COE) within a fast paced Human Capital department.

Responsibilities:

  • Provides excellent service and answers questions in an efficient manner regarding multiple HR topics (i.e. recruiting/staffing, organization/space planning, performance management, compensation & benefits)
  • Facilitates paperwork, process and data entry for employee events/changes
  • Provides outstanding customer service and tactical support to employee population of approximately 8000 employees via a call center environment and through written correspondence via a case management system
  • Serve on project teams to improve efficiency and effectiveness of the HR team.
  • Partner with COEs and other Human Capital departments.
  • Actively participate in customer service training and other training to remain current with operational procedures.
  • Mentoring other team members

What are we looking for?

We want strong collaboratorswho can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • High School Diploma
  • Previous experience in a high-volume customer service or administrative role
  • Strong working knowledge of MS Excel: creating spreadsheets/running reports

Core Competencies:

  • Strong attention to detail and accuracy
  • Demonstrates superior customer service skills, strong oral and written communication skills
  • Ability to communicate effectively with all levels of employees
  • Excellent phone etiquette
  • Proven ability to multitask and work in a fast-paced environment
  • Demonstrates excellent time management, organizational, problem solving and prioritization skills, as they are critical to success in our culture
  • Works well with external contacts, such as 3rd party vendors
  • Partner effectively with other Human Capital groups, such as benefits, employee relations, talent acquisition, organizational development and training, payroll and HRIS

Preferences:

  • Bachelor's degree
  • ADP Payroll, Workday, and an understanding of Applicant Tracking or Onboarding Systems
  • Previous HR experience

Pay Range:

$21.24-$35.40/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offerWhy LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it's like to work at LPL? Watch this

We take social responsibility seriously. Learn more here

Want to see info on our benefits? Learn more here

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at

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