Associate Customer Strategy Lead

1 month ago

Chicago, Illinois, United States PatientPoint Full time

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.


Job Summary

We are seeking an Associate Customer Strategy Lead within our Strategy & Insights team. As an Associate Lead, you will work alongside a Customer Strategy Lead as Sales support and a customer point of contact with the Strategy & Insights team, communicating with internal stakeholders and external clients to address and bring evidence to respond to strategic questions.

You will assist in discovering data-driven insights and providing recommendations to support business decisions. Leveraging your strong relationship building and analytical abilities, you will collaborate with cross-functional teams to optimize brand performance and ROI, enhance customer experiences, and contribute to client retention and growth.

This role acts reports into a Customer Strategy Lead and works consistently with cross functional support teams. Preference will be given to candidates with a combination of previous experience working within a digital healthcare marketing/media company – specifically responsible for using data to gauge marketing program performance.

What You Will Do

  • Functional Area Management
    • This position works with a Customer Strategy Lead to plan, execute, and deliver program performance metrics such as brand lift and ROI. Your ability to work with cross functional team on different input into this delivery is important.
  • Familiarity with statistics
    • While direct calculation and use of statistical methods and advanced analytics techniques is not required, the ability to interpret them to identify patterns, trends, and correlations is key.
  • Provide brand recommendations
    • Work directly with clients to determine their key determinants of success and provide recommendations to deliver.
  • Provide actionable insights
    • Translate data findings into actionable insights and strategic recommendations to improve decision-making processes and drive business performance.
  • Present findings
    • Communicate complex analytical findings in a clear and concise manner to both technical and non-technical stakeholders, including presentations, reports, and visualizations.
  • Continuously improve analytics recommendations
    • Stay updated on industry trends, emerging technologies, and best practices in analytics, and apply them to enhance the team's analytical capabilities and efficiency.

What We Need

  • Bachelor's degree
  • 5+ years of experience in a data-driven roles
  • Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI)
  • Ability to mentor others: Open to mentoring employees at various career levels - helping them to think through the best approach to solving the issue at hand.

Desired Qualifications

  • Experience in data driven role within sales and client support

What You Need to Succeed

  • Business acumen
    • Demonstrated understanding of business operations, pharmaceutical industry dynamics, and key performance indicators (KPIs). Ability to translate data insights into actionable recommendations aligned with business goals.
  • Communication skills
    • Excellent written and verbal communication skills to effectively convey complex analytical concepts and findings to both technical and non-technical stakeholders. Experience in creating compelling data visualizations is a plus.
  • Collaboration and teamwork
    • Proven ability to work collaboratively in a cross-functional team environment, partnering with stakeholders at various levels. Strong interpersonal skills and the ability to influence decision-making through data-driven insights.
  • Problem-solving orientation
    • Strong problem-solving skills with the ability to think critically, identify patterns, and propose innovative solutions.
  • Attention to detail
    • Strong attention to detail and commitment to delivering high-quality, accurate, and reliable analytical work products.
  • Continuous learning mindset
    • Eagerness to stay updated on the latest advancements in analytics, data science, and pharmaceutical industry trends through self-learning, attending conferences, and participating in relevant training programs.

About PatientPoint:
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation's largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.

Latest News & Innovations:

  1. PatientPoint hosted the first-ever Upfront dedicated to Point-of-Care. Read more
  2. Learn about our recent 2024 Top Workplace achievement. Read more
  3. Go behind-the-scenes of PatientPoint's vibrant culture with our CEO. Read more

What We Offer:
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.


PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

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