Supervisor-Branch Services

2 months ago

Marysville, Washington, United States Honda Full time

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future

Job Purpose

This position, along with the branch team lead position, provides leadership for the branch in all areas of operations so that our members can be given a very high level of service while ensuring that all compliance and regulatory requirements are met.

Key Accountabilities
  • Directly responsible for hiring, training and ongoing development of branch staff.
  • Ensure all branch staff are able to assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting or processing a loan application, and completing IRA documents etc.
  • Plan and manage branch strategy to ensure all goals and metrics are met.
  • Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies in order to reinforce knowledge with staff, and able to multi task.
  • Represent HFCU in a professional manner to all internal and external customers, business partners, community and Honda Companies with a high degree of business ethics.
  • Ensure the branch are following all HFCU internal controls as well as policies and procedures.
  • Ensure all branch staff have high expectations set for their performance, clarity so that they understand these expectations, and accountability to meet the expectations. Coaching and performance reviews should be performed in a timely manner.

Qualifications, Experience, and Skills
  • High School Diploma or GED Equivalent
  • Minimum of three years financial institution experience.
  • Commitment to quality member service, ability to handle multiple tasks, decision making skills, self-motivation, oral and written communication skills, professionalism, willingness to assist other employees, strong organizational skills

Workstyle
  • Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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