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Sales Operations Manager Account Management
2 months ago
Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
We're building a more trustworthy Internet. Come join us.
Posting Open Date: June 7th, 2024
Anticipated Posting Close Date*: August 30th, 2024
*Job posting may close early due to the volume of applicants.
We are looking for a self-starter who has a successful track record in sales operations or business analysis to support a team of highly technical Account Managers who are responsible for the retention, upsell and cross sell of our customers across the globe. This is a great opportunity to use your prior experience in an analytical role, to work as an individual contributor and really run and grow the impact that Sales Operations can have on the Account Management team. What You'll Do
- Support an ever growing Account Management team across Global Regions , and be the go to person for our AM team
- Help define sales territories and business plans for regions
- Analyse Revenue Trends and Critical Metrics as well as work on special projects to enhance productivity
- Drive operational improvements in the areas of reporting, process, workflow, communication, and strategy
- Partner with Account Management leadership to discover opportunities for sales process and methodology improvements while helping them run their business
- Work closely with other operations team members and the business to further develop metrics, performance indicators, analytics and dashboards to provide performance measurement and drive business performance through deep business insight
- Work closely on the development of account management's sales and operations strategy, requires an in-depth understanding of the market and critical evaluation of priorities and execution of operational plans
- Assist with operational leadership in account management including training and rollout of critical business processes to the sales team
- Optimise sales and operational efficiency through innovative thinking, process improvement and system enhancements and industry standards sharing
- Work with peers in all departments to identify the impact of application changes on systems and processes and how it will impact current reporting
What We're Looking For
- Ideally 4+ years of analytical and problem solving experience in a sales operations role, consulting role or a business analyst role
- Experience working on your own in a region or team, or working in a smaller startup type environment
- Problem solver, someone who can work things out without the need of escalation
- Autonomous, can do attitude, who is good at prioritising and working with teams across different cultures and time zones
- Excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills with an expertise in Salesforce
- Interpersonal skills across a multi-level organisation - with a validated focus on being able to translate data and metrics into predictable business insight
- Detail oriented and highly organised with the ability to prioritise multiple deadlines simultaneously
- Experience with SalesForce and with Google Sheets is a must, Domo or Looker experience would be a plus
If you have a successful track record in sales operations, working with a team of highly technical sales individuals to consumer web, mobile, media and enterprise companies we wish to hear from you. This is an exciting opportunity to join a great team, and take advantage of career opportunities as we grow and scale our global teams.
Work Hours:
- This position will require you to be available during core business hours.
Work Location & Travel Requirements:
This position is open to the following preferred office locations:
- San Francisco, CA, USA
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary:
The estimated salary range for this position is $114,200 to $142,750.
Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.
This role may be eligible to participate in Fastly's equity and discretionary bonus programs.
Benefits:
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?
We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days.
Why Fastly?
- We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
- We love distributed teams. Fastly's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand.
- We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
- We are passionate. Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We're always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply A fully completed application and resume or CV are required when applying.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at or
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
