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Program Manager, Sales and Account Operations
2 months ago
- Full-time
As a Program Manager within the Sales and Account Management Strategy team, you will spearhead and oversee intricate technical initiatives that propel the organization forward. Your role will involve pinpointing opportunities, collaborating with diverse stakeholders, exploring solutions while weighing trade-offs, and ensuring the successful execution of programs to enhance Square's growth trajectory. Ideal candidates possess a solid technical background, adept stakeholder management skills, and the ability to drive program execution effectively. You will report to a Senior Program Management Lead.
Your responsibilities will include:
- Engaging deeply with our Sales and Account Management teams to understand their daily operational challenges and identify barriers to scalability across the organization.
- Interpreting complex issues, aligning with business strategies, defining requirements, coordinating stakeholders, and driving execution towards a unified objective.
- Collaborating closely with business leaders and technical partners to translate business objectives into technical specifications.
- Managing the program roadmap in partnership with leadership and stakeholders.
- Establishing metrics to evaluate the impact of your programs against broader organizational goals.
- Building strong relationships with teams within Sales and Account Management, as well as key stakeholders in Customer Success, Automation, Marketing, and Product.
- Developing and refining comprehensive solutions while ensuring timely delivery that aligns with defined business objectives and requirements.
You should possess:
- A minimum of 5 years of experience in program management, product management, or strategy and operations roles within a technology organization.
- Experience in documenting cross-functional business and technical requirements (e.g., Product Request Documents, Business Requirement Documents).
- Experience collaborating with technical teams to design and implement end-to-end programs, with a solid understanding of the underlying platforms and technologies.
- Experience in segmenting and prioritizing extensive multi-quarter projects into pilot programs and subsequent iterations.
- Familiarity with Salesforce, Looker (or equivalent data visualization tools), and Snowflake (or equivalent SQL tools).
Square adopts a market-based approach to compensation, and salaries may vary based on your location. U.S. locations are classified into one of four zones based on a labor cost index for that geographic area. The starting salary for successful candidates will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be subject to future adjustments.
Zone A: USD $122,900 - USD $184,300
Zone B: USD $116,700 - USD $175,100
Zone C: USD $110,600 - USD $165,800
Zone D: USD $104,500 - USD $156,700
Full-time employee benefits encompass:
- Healthcare coverage (Medical, Vision, and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans with company matching
- Employee Stock Purchase Program
- Wellness initiatives, including access to mental health resources, one-on-one financial planning, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked, with a maximum of 80 hours per calendar year for non-exempt employees, and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
We are committed to fostering a more inclusive economy where our customers have equal access to opportunities, and we strive to uphold these values in our workplace. Square is proud to be an equal opportunity employer. We diligently evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
