Sales Operations Manager

2 weeks ago

San Francisco, California, United States Core Hotels LLC Full time

JOB OBJECTIVE:

Under the guidance of the Director of Sales and Marketing, as well as the Regional General Manager, you will play a pivotal role in delivering both sales and administrative assistance to the Sales team, ensuring seamless departmental operations. This role encompasses oversight of several properties within the San Francisco Market, including both franchised and non-franchised hotels.

KEY RESPONSIBILITIES:

  • Organizing sales meetings and client engagements
  • Proactively pursue new and existing accounts to surpass revenue goals through external sales efforts, on-site client visits, and community networking
  • Drafting proposals and agreements for clients
  • Traveling locally to cultivate customer relationships and drive business to specific hotels, enhancing market share across all revenue channels
  • Coordinating property tours as necessary
  • Representing the hotel professionally at various industry events, adhering to budgetary and marketing guidelines
  • Maintaining accurate hotel and Sales & Marketing databases
  • Conducting market research and competitive assessments to generate reports
  • Supporting Sales & Marketing initiatives
  • Reporting any irregularities or special requests to management
  • Recognizing that business needs may require flexibility in shift assignments
  • Collaborating with all departments to ensure smooth group arrivals, stays, and departures
  • Serving as the primary contact for non-direct inquiries to the executive office/sales, directing leads to appropriate sales and catering managers
  • Participating in property staff meetings and other relevant gatherings as requested by management
  • Managing and updating Banquet Event Orders (BEOs)
  • Performing additional tasks as assigned by management
  • Willingness to travel as required

REQUIRED QUALIFICATIONS & SKILLS:

Essential:

  • High School diploma or equivalent professional experience.
  • Minimum of 3 years in a similar role, ideally within the hospitality sector.
  • Proven success in a dynamic, high-volume environment
  • Strong communication and interpersonal abilities
  • Excellent organizational and time management skills to meet tight deadlines
  • Keen attention to detail in administration and data management
  • Proficiency in CRM systems and Microsoft Office Suite, especially Outlook, Word, and Excel
  • Previous experience in a hospitality office setting is preferred
  • Familiarity with sales systems such as Lightspeed, Opera, Fosse, Merlin, Delphi, or STS is advantageous
  • Professional appearance and personal branding
  • Competent computer literacy skills.
  • Initiative, exceptional guest service, and sound decision-making abilities.
  • Typing speed of at least 40 words per minute.
  • Basic mathematical computation skills.
  • Ability to prioritize guest needs while maintaining composure and courtesy.
  • Capability to work effectively under pressure while managing multiple requests simultaneously.
  • Team-oriented mindset, fostering collaboration with colleagues across departments.
  • Flexible scheduling availability.
  • Ability to coordinate various services for clients.
  • Capacity to perform job functions with minimal oversight.
  • Skill in conveying instructions and seeking assistance when necessary.

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