Customer Excellence Planner

2 months ago


Charlotte, North Carolina, United States Coca Cola Bottling Co Consolidated Full time
Requisition ID: 192291

Posting Locations:
Charlotte

to view a Day in the Life of our Teammates

Our Secret Ingredient is our Teammates.

We offer great rewards , competitive pay , career advancement and growth opportunities .

Full Time Teammates are also eligible for:
Paid Training

Paid Time Off plus paid holidays

401(k) with Company matching on a dollar-for-dollar basis

Employee Stock Purchase Plan (ESPP)

Group Health Insurance - Medical, Dental, Vision & Disability

Basic and Supplemental Life Insurance

Refresh and Grow your Career with Us

Job Overview
The Customer Excellence Planner is responsible for the day-to-day operations for a portfolio of customers.

They are accountable for the successful execution of the first phase of the Load Lifecycle, which includes tender management, scheduling, rescheduling, and TMS load maintenance.

The Customer Excellence Planner is also responsible for obtaining customer approval and assigning accessorial charges to loads where deemed necessary, communicating tracking statuses to the customer, and ensuring all TMS customer data is complete and accurate.

Duties & Responsibilities


Responsible for building, accepting or declining, scheduling and rescheduling of all loads within Red Classic's TMS by utilizing customer email communication and/or portal access.

Factors in hours-of-service requirements, transit times, and operational characteristics of each load when scheduling to ensure on-time service for the customer.

Serves as a point of contact by proactively communicating to customers when there are service issues or equipment constraints, while building and developing relationships with day-to-day contacts within all assigned customer accounts

Conducts daily tracking and tracing of all loads that are scheduled to pick up and/or deliver and ensures load data is accurate to ensure timely billing and collections

Responsible for obtaining all needed customer approvals prior to adding accessorial charges to a load. Accountable to the accuracy of accessorial charge calculations and coding with the TMS

Responsible for ensuring all Company Profiles are maintained with all required and accurate data.

Knowledge, Skills, & Abilities

Strong customer service skills

Excellent written and verbal communication skills

Excellent time management and organizational skills

Ability to work effectively in a team environment.

Ability to effectively multi-task

Ability and willingness to adapt to change.

Ability to work in an office environment.

Detail oriented.

Proficient in Microsoft Outlook, Microsoft Excel, and Microsoft Word.

Minimum Qualifications

High school diploma or GED

Knowledge acquired through minimum of 1 year of work experience

Preferred Qualifications

An Associate degree preferred.

Work Environment
Normal office environment, some warehouse, and manufacturing plant exposure (noisy conditions, extreme temperatures)

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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