Customer Service Team Supervisor

2 weeks ago


Charlotte, North Carolina, United States Ameriprise Financial Full time

Role Overview:
As a Customer Service Team Supervisor, you will be responsible for guiding and mentoring your team members. Your leadership will be crucial in ensuring that they are equipped with the necessary skills and knowledge to excel in their roles.

Key Responsibilities:
1. **Leadership and Coaching:** Provide ongoing support and direction to your team, helping them navigate complex customer inquiries and enhancing their problem-solving abilities.
2. **Process Improvement:** Work collaboratively with team members to refine and optimize customer service processes, ensuring adherence to established standards.
3. **Performance Management:** Monitor team performance metrics and provide constructive feedback to foster professional growth and development.

Qualifications:
To succeed in this role, candidates should possess strong leadership qualities, excellent communication skills, and a deep understanding of customer service principles.



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