Customer Order Specialist

2 weeks ago


Charlotte, North Carolina, United States Schleich USA Inc. Full time

NOTE:
This position is primarily located in our office with the option for remote work two days a week.

Schleich USA, Inc., the North American branch of a cherished German toy manufacturer, is looking for a Customer Order Specialist to become part of our dynamic team. The successful candidate will possess over 5 years of experience in B2B/Wholesale Order Management, particularly with SAP and MS Excel.

We offer a highly competitive benefits package that includes a relaxed and enjoyable work atmosphere, over 6 weeks of paid time off, complimentary medical, dental, and vision insurance for you and your dependents, unlimited access to online professional development, and various other benefits such as 401k, life insurance, and tuition reimbursement.

As a member of our team, you will be part of an international toy company that has been adored by children and adults for more than 85 years.



Key Responsibilities

• Manage order processing, including debit and credit memos, payments, and the establishment and maintenance of customer master data.
• Respond to incoming inquiries regarding orders, including order status, backorders, and various reports, as well as product information and availability, shipment tracking, and returns.
• Address customer complaints, providing suitable solutions and alternatives within specified timeframes, and follow up to ensure resolution.
• Investigate issues and deliver accurate and comprehensive information to all relevant parties: customers, sales representatives, key accounts, and internal teams.
• Generate reports using SAP and share data in Excel format with stakeholders.
• Process payments and collaborate with the Accounts Receivable team to resolve any payment-related customer inquiries.
• Perform additional duties as required.

Qualifications and Skills

• High school diploma and a minimum of 5 years of experience in order management and customer support within a B2B context.
• At least 3 years of recent experience utilizing SAP, with a focus on master data and reporting.
• Proficiency in MS Excel (including lookups, pivot tables, etc.).
• Knowledge of EDI is advantageous.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Excellent written and verbal communication skills, with a customer-centric approach.
• Ability to manage multiple tasks, prioritize effectively, and utilize time efficiently.

Schleich is committed to being an Equal Employment Opportunity employer.

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics.

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