Customer Care Specialist

2 weeks ago


Charlotte, North Carolina, United States Call Dad AC and Heating Full time

About Call Dad AC and Heating

Call Dad AC and Heating is a rapidly growing HVAC company with a strong presence in the Southeast region. We are committed to providing exceptional customer service and fostering a positive work environment where employees can thrive.

Customer Care Specialist

We are seeking enthusiastic individuals to join our Customer Care team as Customer Care Specialists. In this role, you will be the first point of contact for our valued customers, providing support and guidance through various channels such as phone, text, web chat, and email.

Responsibilities:
  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Educate customers about our products and services, helping them make informed decisions about their HVAC needs.
  • Accurately input service requests into our software system, scheduling appointments efficiently.
  • Collaborate with internal teams to ensure timely resolution of customer concerns.
  • Assist in scheduling visits for Family First Plan members.
  • Contribute to a positive and supportive team environment.
Qualifications:
  • Strong communication and interpersonal skills.
  • Proficiency in basic computer operations.
  • A willingness to learn and grow within a dynamic company.
  • A positive attitude and a commitment to providing excellent customer service.
Benefits:

We offer a competitive benefits package, including:

  • Weekly pay
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Paid vacation and sick time


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