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Representative - VIP Services

3 months ago

Rock Island, Illinois, United States Bally's Quad Cities Casino & Hotel Full time
About Bally's

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.

Job Summary

To act as a liaison between casino guests and management. To foster good customer relations. Enact and support marketing strategies in respect to the retention, reclamation, and development of casino patrons under supervision of casino hosts and management. This position's starting wage is $17.

Essential FunctionsDevelops, maintains a Service Culture that ensures the delivery of superior internal/external guest service by all team members.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Assists guests with any questions, concerns, or problems.
Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
Maintain complete comprehension and knowledge of the club point system, comps, and enrollment of new club members.
Encourage guests to join players club and communicate the benefits.
Make arrangements for casino comps and issuance of necessary paperwork.
Books hotel and restaurant reservations for guests upon request.
Ability to communicate with all departments.
Assists in the development and process of high-end player events.
Communicate guest concerns, complaints and requests to the necessary department or supervisor.
Maintain accurate information on all club members and activities occurring within the club database.
All other duties as assigned.
QualificationsHigh School diploma or equivalent.
Should possess excellent customer service skills/conflict resolution skills.
Be able to perform independently under limited supervision.
Excellent written and verbal communication skills.
Ability to understand and follow verbal directives and written directions.
Previous computer knowledge is preferred.
Respond to visual and aural cues.
Read, write, speak, and understand English.
Able to work flexible shifts
Physical RequirementsOperate in mentally and physically stressful situations
Physically mobile with reasonable accommodations.
Environmental Working Conditions The work environment contains bright lights, loud noise, and stressful situations. What's In It For YouCompetitive wages with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***

***Must be 21 years of age***

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