Technical Field Service Specialist

2 weeks ago


Rock Island, Illinois, United States COMTECH TELECOMMUNICATIONS Full time
Job Overview

Position: Field Service Representative (FSR) - Network Solutions Expert

Employment Type: Full Time Regular

Location: Rock Island, IL

POSITION SUMMARY:

Comtech Telecommunications is seeking a dedicated Field Service Representative (FSR) to develop and implement communication requirements and design protocols. This role involves providing comprehensive operations and maintenance support for satellite communication systems across various locations, both domestic and international.

KEY RESPONSIBILITIES:

  • Design and establish communication requirements and technical standards.
  • Deliver operational and maintenance support for satellite communication solutions in diverse environments.
  • Oversee the setup, configuration, implementation, and management of customer systems, ensuring effective troubleshooting and resolution of technical issues.
  • Conduct technical diagnostics and provide resolution support for all related subsystems, including line monitoring, modem loop-back tests, LAN performance assessments, and terminal failure analysis.
  • Assist with hardware and software installation and configuration tasks.

ESSENTIAL SKILLS:

  • Strong analytical and problem-solving abilities.
  • Customer-oriented mindset with a high degree of professionalism.
  • Proficiency in MS Office applications.
  • Exceptional communication skills.
  • Possession of a valid US passport is preferred.
  • Capability to obtain and maintain a security clearance as required for assigned duties.

SECURITY CLEARANCE:

Applicants must be able to obtain and maintain the necessary security clearance for their assigned responsibilities.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

  • Bachelor's Degree in a relevant field.
  • A minimum of 5 years of experience as an FSR or in a related role.
  • Alternatively, an Associate's Degree combined with 7 years of specialized experience may be considered.

BENEFITS:

Comtech offers a competitive salary along with a comprehensive benefits package, which includes:

  • Medical, Dental, and Vision Insurance, Health Savings Account, and Flexible Spending Account.
  • Short-term and Long-term Disability, Supplemental Life Insurance, and Accidental Death & Dismemberment Insurance.
  • A robust 401k plan and Employee Stock Purchase Plan.
  • Tuition Assistance and generous paid time off, including vacation, personal, and sick leave.
  • Ten paid holidays and provisions for bereavement and jury duty leave.

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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