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Technical Support Specialist

2 months ago

Rock Island, Illinois, United States COMTECH TELECOMMUNICATIONS Full time
Job Overview

Field Service Representative (FSR) - Network Communication Expert

Position Type: Full Time Regular

Location: Rock Island, IL

POSITION SUMMARY:

Comtech Telecommunications is seeking a dedicated Field Service Representative (FSR) to define and establish communication requirements and design protocols. This role involves providing operational and maintenance assistance for satellite communication solutions across various locations, both within the continental United States and internationally. The FSR will be accountable for the setup, configuration, implementation, operation, management, troubleshooting, and resolution of technical issues faced by customers.

KEY RESPONSIBILITIES:

  • Develop and establish communication requirements and design standards.
  • Deliver operational and maintenance support for satellite communication solutions in diverse locations.
  • Oversee the setup, configuration, implementation, and management of systems, while troubleshooting and resolving technical challenges.
  • Conduct technical problem diagnosis and provide resolution support for all related subsystems, including line monitoring, modem loop-back tests, LAN performance assessments, and terminal failure analysis.
  • Assist with hardware and software installation and configuration tasks.

ESSENTIAL SKILLS:

  • Strong judgment and problem-solving capabilities.
  • Customer-oriented mindset, demonstrating a high level of professionalism and discretion.
  • Proficiency in MS Office applications.
  • Exceptional communication abilities.
  • Preference for candidates holding a valid US passport.
  • Capability to obtain and maintain a security clearance as required by assigned tasks.

SECURITY CLEARANCE:

Applicants must demonstrate the ability to obtain and maintain a security clearance appropriate for the tasks assigned.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

  • Bachelor's Degree or equivalent experience.
  • A minimum of 5 years in a Field Service Representative role or a related field.
  • In lieu of a Bachelor's degree, candidates may possess an Associate's degree combined with 7 years of relevant specialized experience.

BENEFITS:

Comtech offers a competitive salary along with a comprehensive benefits package, including:

  • Medical, Dental, and Vision coverage, Health Savings Account, Flexible Spending Account.
  • Short-Term and Long-Term Disability, Supplemental Life Insurance, and Accidental Death & Dismemberment Insurance.
  • A robust 401k plan and Employee Stock Purchase Plan.
  • Tuition Assistance programs.
  • Paid Vacation, Personal, and Sick Leave.
  • 10 Paid Holidays.
  • Bereavement and Jury Duty Leave.

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.