Customer Service Representative

2 weeks ago


Rock Falls, Illinois, United States Hughes Resources Full time
Job DescriptionPosition: Customer Service Representative - Banking

Our client, a reputable financial institution, is in search of a dedicated and detail-oriented individual to enhance their team. The ideal candidate will contribute to fostering a welcoming and professional environment while addressing the needs of clients.

Key Responsibilities:
  • Assist clients with transaction processing, including deposits, withdrawals, and payments, while resolving any complaints or discrepancies.
  • Provide information regarding banking products and services to customers.
  • Maintain accurate records of transactions, supplies, and customer interactions, ensuring all data is complete and precise.
  • Manage and balance cash drawers, addressing any discrepancies as needed.
  • Prepare cash and roll coins for storage in drawers or vaults.
  • Perform various clerical tasks with a focus on accuracy and detail.
  • Utilize mathematical skills to complete a range of tasks effectively.
  • Welcome customers and respond to their inquiries.
  • Input data into the computer system efficiently.
  • Handle phone calls and provide assistance to customers as required.
  • Direct calls to the appropriate personnel.
  • Adhere to regulations and procedures to ensure smooth transaction processing.
  • Assist customers in completing transactions through various channels.
Qualifications:
  • At least 6 months of experience in a customer service role.
  • Experience in the banking sector is preferred.
  • Prior cash handling experience is advantageous.
  • Excellent verbal and written communication skills.
  • Bilingual abilities are a plus.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Professional appearance is essential.
  • High School Diploma or equivalent is required.
Compensation: Starting pay ranges from $14 to $16 per hour.Benefits:
  • Health, dental, and vision insurance.
  • 401k plan with company matching.
  • Flexible spending account options.
  • Life insurance coverage.
  • Tuition reimbursement opportunities.
  • Paid time off benefits.
  • Weekly pay schedule.
  • Direct deposit available.
Work Schedule: Full-time position, 1st Shift, 36-40 hours per week, Monday through Friday with additional hours on Saturday.

Hughes Resources is a comprehensive human resources agency committed to connecting job seekers with valuable employment opportunities. We prioritize professionalism, respect, and knowledge in our operations. Explore our services and complete an application online today.



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