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Customer Support Engineer
3 months ago
Join our team as a Customer Support Engineer
Company Overview: At Russell Tobin & Associates, we are part of the Information Technology team supporting a leading Biotech organization currently seeking a dedicated Customer Support Engineer.
Job Details:
- Provide visible customer support by performing on-site installations, diagnosing issues, troubleshooting, and repairing complex equipment and systems.
- Ensure operational quality of system equipment and educate customers on system maintenance.
- Act as the main point of contact between the company and customers for administrative and technical concerns.
- Understand customer needs and determine whether sales personnel, support representatives, or engineers should handle problem resolution.
- Field support may involve system hardware, software, PCs, and networking.
- Deliver exceptional customer support services.
About the Company: Russell Tobin offers a range of benefits including healthcare coverage, retirement savings, life & disability insurance, employee assistance programs, and various employee discounts with preferred vendors.
