Current jobs related to Customer Support Specialist - Los Angeles, California - Mixpanel

  • Support Specialist

    4 weeks ago

    Los Angeles, California, United States CUSTOMIZED SUPPORT SERVICES INC Full time

    Job Title: Direct Support SpecialistWe are seeking compassionate and dedicated individuals to join our team as Direct Support Specialists at Customized Support Services Inc.About the Role:As a Direct Support Specialist, you will play a vital role in supporting individuals with developmental disabilities and providing them with the care and assistance they...

  • Client Support Operations Manager

    3 days ago

    Los Angeles, California, United States Specialist Direct Full time

    About Specialist DirectWe are a leading telehealth company specializing in organ transplant services. Our cloud-based diagnostic solutions have improved organ utilization and increased placements nationwide.The RoleAs our Client Support Manager, you will oversee our 24/7 Client Support team, ensuring seamless client interactions and efficient workflow...

  • Customer Support Specialist

    6 days ago

    Los Angeles, California, United States RRS Full time

    Customer Support SpecialistAt RRS, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a critical role in ensuring our customers receive timely and effective support for their complex issues.Key Responsibilities:Provide tier two support for customer requests, inquiries, and questions through email,...

  • Customer Support Specialist

    4 weeks ago

    Los Angeles, California, United States Closet Factory Full time

    Customer Support SpecialistWe are seeking a dedicated and customer-focused individual to join our team at Closet Factory in Los Angeles. As a Customer Support Specialist, you will be the first point of contact for clients, providing friendly and attentive assistance while addressing their questions, concerns, and requests.Key Responsibilities:Customer...

  • Client Support Operations Manager

    2 weeks ago

    Los Angeles, California, United States Specialist Direct, Inc. Full time

    About Specialist DirectSpecialist Direct, Inc. is a pioneering telehealth company revolutionizing organ transplant care in the US. Founded in 2015, our cloud-based diagnostic solutions have significantly improved organ utilization and placement rates.The RoleWe are seeking a seasoned Client Support Manager to lead our 24/7 Client Support team. As a key...

  • Roofing Technical Services Specialist

    1 week ago

    Los Angeles, California, United States Roof Repair Specialist Full time

    Job OverviewWe are seeking a skilled Roofing Technical Services Specialist to join our team at Roof Repair Specialist. As a key member of our team, you will be responsible for diagnosing and repairing complex roofing issues, ensuring the highest level of quality and customer satisfaction.Key Responsibilities:Conduct thorough inspections of residential,...

  • Customer Support Specialist

    1 week ago

    Los Angeles, California, United States Tik Tok Full time

    Customer Support SpecialistAt TikTok, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for resolving internal and external ticket resolutions for creators and clients, and escalating enquiries to Tier 1 teams in our CRM tool.Key Responsibilities:Resolve campaign executional...

  • Customer Support Operations Specialist

    2 weeks ago

    Los Angeles, California, United States Randstad Full time

    Job Summary: We are seeking a highly skilled Customer Support Operations Specialist to join our team at Randstad. The ideal candidate will have excellent communication skills, a strong ability to analyze and resolve customer issues, and a passion for delivering exceptional customer service.Key Responsibilities:Act as the primary point of contact for...

  • Roofing Technical Specialist

    7 days ago

    Los Angeles, California, United States Roof Repair Specialist Full time

    Job DescriptionWe are seeking a skilled Roofing Technical Services Representative to join our team at Roof Repair Specialist. As a leading roofing company in LA county, we require someone with extensive experience in roofing and construction to help with leak detection and repair on customer projects.This role demands a combination of technical expertise and...

  • Sage Intacct Customer Support Specialist

    2 weeks ago

    Los Angeles, California, United States Baker Tilly US, LLP Full time

    About the RoleBaker Tilly US, LLP is seeking a highly skilled Accounting Systems Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients using the Sage Intacct environment.ResponsibilitiesProvide timely and effective support to...

  • Sage Intacct Customer Support Specialist

    1 month ago

    Los Angeles, California, United States Baker Tilly US, LLP Full time

    About the RoleBaker Tilly US, LLP is seeking a highly skilled Accounting Systems Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues, and collaborating with internal teams to deliver high-quality...

  • Customer Support Manager

    1 month ago

    Los Angeles, California, United States Wrapbook Full time

    Customer Support ManagerAt Wrapbook, we're looking for a highly skilled Customer Support Manager to join our team. As a key member of our customer-facing team, you'll be responsible for leading our customer support operations and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a team of customer support...

  • Customer Support Manager

    2 weeks ago

    Los Angeles, California, United States Brightpath Associates LLC Full time

    Job Title: Customer Support ManagerThe Customer Support Manager is a key role in our organization, responsible for overseeing the technical support team and ensuring high-quality customer support. This position involves managing daily operations, providing technical guidance, and supporting the development of team members.Key Responsibilities:Technical...

  • IT Support Specialist

    3 days ago

    Los Angeles, California, United States DirectedLINK Full time

    Job Title: IT Support SpecialistJob Summary:The IT Support Specialist will work under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Support Specialist will provide support to systems customers and/or to...

  • Customer Support Specialist

    2 weeks ago

    Los Angeles, California, United States RRS Full time

    {"title": "Customer Support Role", "description": "At RRS, we're seeking a skilled Customer Support Agent to join our Global Service Desk team. As a key member of our team, you'll provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. Your expertise will help our customers resolve complex issues,...

  • Customer Support Specialist

    1 month ago

    Los Angeles, California, United States eatOS POS Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our team at eatOS POS Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers in the restaurant and hospitality industry.Key ResponsibilitiesProvide consultative support to customers via phone, email, and...

  • Customer Support Specialist

    1 month ago

    Los Angeles, California, United States Locanto Full time

    Job Title: Customer Support RepresentativeWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at Locanto. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Job Responsibilities:Answering inquiries and complaints via phone or...

  • Customer Support Specialist

    1 week ago

    Los Angeles, California, United States AutogenAI Full time

    About the Role:We are seeking a highly skilled Customer Support Agent to join our team at AutogenAI. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring they receive timely and effective assistance with our platform.Key Responsibilities:Provide expert product support to customers via...

  • Customer Support Specialist

    2 weeks ago

    Los Angeles, California, United States AutogenAI Full time

    Job Summary:As a Customer Support Agent at AutogenAI, you will be the primary point of contact for our customers, providing exceptional support and guidance on the AutogenAI platform.Key Responsibilities:Provide expert product support via email, live chat, and support tickets, addressing customer inquiries and troubleshooting issues.Categorize and prioritize...

  • Customer Support Specialist

    4 weeks ago

    Los Angeles, California, United States Electrum Full time

    Customer Support CoordinatorWe are seeking a highly motivated and empathetic Customer Support Coordinator to join our Electrum team. As a Customer Support Coordinator, you will be the first point of contact for our valued customers, providing exceptional service via phone, email, and live chat. Your ability to troubleshoot issues, answer questions, and build...

Customer Support Specialist

2 months ago

Los Angeles, California, United States Mixpanel Full time
About Mixpanel
Mixpanel is a leading platform for event analytics designed for creators who seek immediate insights from their data—no SQL expertise required.

When every team member can access and learn from the impact of their contributions on product, marketing, and revenue metrics, they are empowered to make informed decisions.

With over 8,000 clients, including renowned organizations like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, Mixpanel helps businesses understand their users and track progress effectively.

Our mission is to deliver the most extensive and trustworthy analytics platform that is accessible and reliable for all.
About The Support Team
The Mixpanel Support team consists of skilled problem-solvers from various backgrounds. We are passionate about assisting our clients in achieving success and maximizing the value they derive from their data. Our team operates globally, with members in various locations.
About The Role
The ideal candidate is a dedicated learner, a strong advocate for clients, and a cooperative team player.

The primary role of a Support Specialist is to assist users in overcoming technical challenges and utilizing Mixpanel to make significant product decisions.

Team members have previously advanced their technical abilities to transition into product and engineering roles, refined their customer interaction skills to become customer success managers or sales engineers, and taken on leadership positions within the Support team.

Responsibilities

The main duty of a Support Specialist is to assist our clients throughout their Mixpanel journey by providing solutions to product inquiries, sharing best practices, and troubleshooting technical issues.

You will also enhance your technical knowledge, collaborate with our Product team to refine our offerings, learn about product analytics, and mentor new colleagues.

  • Become a Mixpanel product authority—assist users in comprehending our reports and features, guide them in using our APIs and SDKs, share best practices, and resolve account-related issues.
  • Respond to client inquiries primarily through email or online chat, with occasional phone interactions.
  • Investigate and document bugs and feature requests to relay to our Product and Engineering teams.
  • Provide insights on internal support processes, product functionality, and customer education resources to enhance the client experience.
  • Influence product development by collaborating closely with Product Managers, engineers, and designers to integrate customer feedback into improvements.
We're Looking For Someone Who Has
  • Patience in communication and teaching—passionate about empowering others and witnessing their success.
  • Exceptional problem-solving and analytical abilities.
  • Capacity to convey technical concepts clearly and friendly in writing.
  • Resourcefulness and resilience when facing uncertainty and new challenges.
  • Commitment to mastering a complex and ever-evolving product.
  • Interest and aptitude for developing technical skills and learning new technologies.
Bonus Points
  • Experience in programming, familiarity with web technologies, and interaction with APIs.
  • Background in debugging and collaborating with engineering to resolve intricate technical issues, particularly with JavaScript, Python, or mobile technologies.
  • Familiarity with Mixpanel or other analytics tools.
Benefits and Perks
  • Comprehensive Medical, Vision, and Dental Care.
  • Mental Wellness Benefit.
  • Generous Vacation Policy & Additional Company Holidays.
  • Enhanced Parental Leave.
  • Volunteer Time Off.
Culture Values
  • Be Open: Sharing knowledge fosters collaboration around a common goal.
  • Customer Focus: Our clients' success is intertwined with our own.
  • Lead Change: Everyone at Mixpanel can impact the business.
  • Results Oriented: Achieving measurable results keeps us focused on high-impact initiatives.
  • One Team: Success is a collective effort.
Why Choose Mixpanel?

As a leader in analytics with over 8,000 clients and significant investment backing, Mixpanel's innovative event-based data analytics platform provides a powerful yet straightforward solution for businesses to comprehend user behaviors and track overall success metrics effortlessly.

Our talented teams continuously drive our growth by addressing the evolving challenges related to scalability, reliability, design, and service.

Joining Mixpanel means contributing to the success of the world's most innovative companies as they learn from their data to make informed decisions.

Equal Opportunity Employer

Mixpanel is committed to fostering a diverse workforce. We encourage applications from women, individuals with disabilities, veterans, underrepresented minorities, and LGBTQ+ individuals. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

We prioritize our Culture and Values as guiding principles for the impact we aspire to achieve and the future we are shaping.