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Electromechanical Support Engineer
2 months ago
QuidelOrtho combines the expertise of Quidel Corporation and Ortho Clinical Diagnostics, establishing a premier in vitro diagnostics organization renowned for its proficiency in immunoassay and molecular testing, clinical chemistry, and transfusion medicine. With a workforce exceeding 6,000, we operate in over 130 nations, delivering rapid, precise, and reliable testing solutions where they are most essential - from home to hospital, lab to clinic.
Our organizational culture prioritizes our team members, fostering actions that enhance happiness, inspiration, and engagement. We are committed to cultivating meaningful connections among our staff, as we believe that employee satisfaction and business success are interconnected. Join us in our mission to leverage the power of diagnostics for a healthier future for everyone.
The RoleAs QuidelOrtho continues to expand, we are looking for a Field Service Engineer. This position is field-based and includes a company vehicle, fuel card, mobile phone, and laptop, with all vehicle maintenance covered by QuidelOrtho. The role involves servicing clients across a designated territory, requiring candidates to be geographically close to clients for timely in-person meetings.
The Responsibilities- We seek a qualified individual with experience in the installation, operation, maintenance, repair, and modification of electromechanical systems, preferably in a field setting. The role involves troubleshooting technical issues and system challenges.
- Identify technical solutions in line with product and customer specifications, and advise company or customer representatives on coordinated product solutions.
- Conduct technical assessments of product implementations, modifications, and enhancements based on specific customer requirements.
- Evaluate customer needs and recommend solutions that align with product specifications.
- Provide technical training and product briefings to customers, vendors, and company representatives as necessary. Act as the local on-site representative for the customer's organization. Manage all territory responsibilities, including preventive maintenance and upgrades for both software and hardware. This role requires service support in laboratory environments.
- Oversee individual parts management, online training, and administrative expense reporting.
- Perform additional work-related tasks as assigned.
Candidates should note that the company mandates customer-facing employees to meet customer credentialing requirements, which may include up-to-date immunizations. The company is an equal opportunity employer and will provide reasonable accommodations for those unable to be vaccinated, as permitted by applicable laws.
Required:
- Education: A minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or equivalent military or field service experience (4 years).
- Experience: At least 4 years of experience in the installation, operation, maintenance, repair, and modification of electromechanical equipment, preferably in the field.
- A collaborative team player who is self-motivated and interacts effectively with peers, sales teams, and customers.
- Ability to articulate and communicate ideas clearly, both verbally and in writing, in individual or group settings.
- Possess relevant technical knowledge and the capability to apply that knowledge effectively in performing job functions, demonstrating a high level of competence in electro-mechanical systems, chemistry, computing, and related fields.
- Effectively manage assigned workloads within designated timeframes.
- Must be capable of lifting up to 75 lbs.
- A valid driver's license is required.
- Extended hours may be necessary.
- Travel: Willingness to travel overnight 50-75% for training and up to 75% around the territory post-training, with occasional overnight stays (1-2 nights per week).
Preferred:
- Experience in the Healthcare or Medical Device sector.
Internal Partners:
- Field Service: Field Service Engineer Associates, Senior Field Service Engineers, Area Service Engineers, Regional Service Managers, Area Service Directors.
- Sales: Area Sales Directors, Account Managers, Strategic Account Executives, Business Development Managers, Channel Sales Managers.
- Technical Specialists, Field Application Specialists, Area Technical Specialists, Technical Support Specialists.
- Collaborate with other departments as necessary (e.g., Finance, HR, IT, Customer Service).
External Partners:
- Customers, including but not limited to Laboratory Managers and Supervisors.
This role typically involves a workweek with required overtime in an external field engineer capacity. Candidates must possess the discipline, organizational skills, and self-motivation to work independently in a home office setting. Specific vision capabilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Regular tasks will involve using hands for various functions, as well as frequent standing, walking, bending, twisting, reaching, and sitting. Occasionally, candidates may need to kneel, squat, or balance. Must be physically capable of traveling up to 75% of the time. A valid driver's license is necessary, and candidates must own and maintain a vehicle suitable for travel to customer locations.
Salary TransparencyThe salary range for this position considers various factors, including education, experience, knowledge, skills, geographic location, and the candidate's abilities, alongside internal equity and market data alignment. At QuidelOrtho, it is uncommon for individuals to be hired at or near the top of the salary range for their role, as compensation decisions depend on the specific circumstances of each case. The salary range for this position is between $65,000 and $85,000, with eligibility for bonuses. QuidelOrtho provides a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick leave), and paid holidays. All benefits are non-contractual, and QuidelOrtho reserves the right to amend, terminate, or enhance the benefits provided as deemed appropriate.
Equal OpportunityQuidelOrtho is committed to Equal Opportunity for all and ensures that all individuals, including those with disabilities, have the opportunity to apply for positions they are interested in and qualified for, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also dedicated to providing reasonable accommodations to qualified individuals to enable them to perform their job duties.
