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Customer Support Specialist

2 months ago

Los Angeles, California, United States Haystack Team, Inc. Full time
About Haystack Team, Inc.

We're a cutting-edge enterprise SaaS platform dedicated to making big companies feel small. Our mission is to empower employees by streamlining internal communications, fostering real human connections, and providing a centralized hub for resources.

With a seed round of $8M+ from top investors, we're driving innovation and growth. Our founding team is comprised of talented alumni from Snap, Google, and Stanford, and we're a fully distributed workforce with our founding team based in Los Angeles.

Customer Support Associate Role

This is a critical role that will be the backbone of our customer team. As a Customer Support Associate, you'll be responsible for building customer relationships, creating in-house content, and providing exceptional support.

Key responsibilities include:

  • Answering support tickets via email, chat, and occasional Zoom calls
  • Reporting and escalating bugs and product feedback
  • Writing and maintaining Help Desk articles
  • Contributing to product release communications
  • Serving as a product expert for our internal team and external customer base
Requirements

We're looking for someone with:

  • 1-3 years of experience in a customer support/care/experience role
  • A passion for making customers personally and professionally successful
  • Strong communication skills and ability to collaborate cross-functionally
  • Multi-tasking, prioritization, and organization skills
  • A love for learning new products, technologies, and tools
What We Offer

We're committed to providing a supportive and inspiring work environment. Our benefits include:

  • Product Commission - a portion of commission for product, design, and engineering teams
  • Unlimited PTO
  • Equity participation
  • Health Insurance
  • Gym Reimbursement
  • Headspace Membership
  • Laptop and Monitor
  • Regular Company Retreats