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Customer Service Engineer
2 months ago
**Job Summary**
We are seeking a highly skilled and experienced Customer Service Engineer to join our team at Siemens Industry Software GmbH. As a Customer Service Engineer, you will be responsible for providing technical support and maintenance services to our customers, ensuring that their medical equipment is functioning properly and efficiently.
**Key Responsibilities:**
- Install, troubleshoot, repair, and perform preventative maintenance on medical equipment at customer sites with minimal supervision.
- Deliver timely and effective repairs, as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
- Manage company assets, including a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
**Requirements:**
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- 5+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic, and pneumatic systems.
**What We Offer:**
We value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.
We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
**About Us:**
Siemens Industry Software GmbH is a leading provider of medical equipment and services. We are committed to delivering innovative solutions that improve patient outcomes and enhance the quality of life for individuals around the world.
**Equal Employment Opportunity Statement:**
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
