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Technical Field Support Engineer

2 months ago

Los Angeles, California, United States Lunaphore Full time
Company Overview

Lunaphore Technologies S.A. is a pioneering Swiss firm established in 2014, dedicated to revolutionizing spatial biology in laboratories worldwide. Our innovative chip technology facilitates the extraction of spatial proteomic and transcriptomic data from various tissues, transforming standard assays into multiplex spatial biology with ease.

Our team comprises forward-thinking individuals committed to supporting researchers in immunology, immuno-oncology, and neuroscience, driving advancements in scientific research and drug development. We strive to simplify the adoption of spatial biology technologies, aiding in the creation of diagnostic tools and enhancing clinical trial processes, ultimately benefiting patient care.

We are in search of a driven and ambitious individual eager to contribute to our rapidly expanding organization, promoting cutting-edge innovations and advancing research initiatives.

Position Overview

This role is primarily remote, focused on the west coast.

Are you a seasoned Field Service Engineer based in the US, seeking a rewarding opportunity to influence your company’s future growth?

Reporting to the Team Leader - Field Service Engineer, your responsibilities will include providing both remote and on-site support for pre and post-sales operations, utilizing strong hands-on and analytical skills.
  • Assist Lunaphore and clients in ensuring optimal operation and maintenance of the setup.
  • Diagnose issues and formulate effective solutions.
  • Install, maintain, and repair Lunaphore equipment.
  • Gain comprehensive knowledge of all technical aspects of the product, including hardware and software.
  • Conduct basic staining assays on the setup for protocol testing (training will be provided).
  • Collaborate with the technical team to enhance product performance.
  • Identify client issues and relay customer feedback.
  • Exhibit a results-driven approach by consistently meeting objectives and adhering to deadlines.
  • This role requires frequent travel, with potential for up to 85% domestic overnight trips.
Qualifications
  • A minimum of 3 years of experience in field service engineering within life sciences research, diagnostics, or medical devices.
  • Relevant qualifications in Microsystems, Mechanical Engineering, Bioengineering, Electrical Engineering, or Microscopy Optics.
  • Practical experience with basic laboratory techniques is preferred.
  • Experience in troubleshooting and root cause analysis; IT support experience for software and hardware is advantageous.
  • Ability to meet the physical demands of the role, including working with heavy equipment and in confined spaces.
  • Fluency in English, both spoken and written, is essential; additional language skills are a plus.
  • Strong interpersonal skills, with a focus on providing solutions and excellent customer service.
  • Hands-on problem-solving skills and the ability to work independently in the field.
  • Capability to interpret technical issues based on customer descriptions.
  • Adaptability in a dynamic work environment.
  • Team-oriented mindset, with a willingness to share information with colleagues and management.
  • Demonstrated critical thinking, organizational skills, punctuality, and attention to detail.
  • Integrity, a strong work ethic, and a solution-oriented approach are essential.
  • Must reside within a reasonable distance from a major U.S. airport.
  • Ideally located on the west coast.
  • A valid driver’s license is required.
Additional Insights
  • A vibrant company where your contributions can make a significant difference.
  • An environment that fosters both professional and personal growth.
  • A diverse and international workplace culture.