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Technical Support Engineer
2 months ago
JobsRUs is looking for a dedicated Field Engineer to provide exceptional technical support for our clients.
Compensation:
Weekly Pay
$25.00/Hour
Job Responsibilities:
As a Field Engineer, you will be responsible for:
1. Installing, diagnosing, and maintaining computer-related products, including desktops, laptops, and printers at various locations.
2. Offering support for both software and hardware issues, ensuring that all systems function optimally.
3. Performing installations, moves, adds, and changes as necessary, while maintaining a high standard of professionalism.
4. Conducting thorough testing and certification of PCs and approved applications.
5. Providing follow-up on issues and ensuring timely escalation when necessary.
Key Qualifications:
This role requires proficiency in both MAC OSx and Windows 10/11 in a professional environment.
Customer Commitment:
Ensuring customer satisfaction is paramount throughout the service delivery process. You will be expected to meet specific Service Level Agreements and keep incident and request tickets updated in the ticketing system.
Additional Responsibilities:
Assistance with server or network device support may be required, with guidance provided as needed.
Professional Standards:
Maintaining a high degree of professionalism in demeanor, actions, and appearance is essential for this position.
