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Assistant Manager

3 months ago

San Diego, California, United States West Marine Full time

Job Summary:

Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating, and managing all operations of the store

These operations include:

ensuring excellent customer service, meeting and exceeding the stores annual sales goal, inventory shrinkage, and high-quality of work-life results.


We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen.

Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer.

West Marine is a Drug Free Workplace and Equal Opportunity Employer

Supervisory Responsibilities:

  • Coach, mentor and grow your team for excellent store operations.
  • Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
  • Agile leader who enjoys prioritizing and planning to drive results and meet business goals. Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

Duties/Responsibilities:

  • Actively executes programs and procedures that drive sales with the team and customers
  • Implement store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
  • Work with store team to grow wholesale business and market share though planning and goal setting
  • Ensure the store and staff are representing the highest expression of our brand and the service we provide
  • Ensure high level of customer satisfaction through excellent service
  • Train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases
  • Ensure team provides product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
  • Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
  • Communicate to store associates important information on Asset Protection policies and guidelines
  • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
  • Protects crew members and customers by providing a safe and clean store environment
  • Maintain the stability and reputation of the store by complying with all legal requirements
  • Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
  • Perform other jobrelated duties as assigned

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problemsolving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a highpaced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • High school diploma or equivalent.
  • At least two years related experience required.

Physical Requirements:

  • Must be able to lift up to 50 pounds at times.
  • Ability to be mobile on the sales floor for extended periods of time.

Brand:
West Marine

Address: 1250 Rosecrans San Diego, CA

Property Description: 1- San Diego

Property Number: 16