Property Management Assistant Leader

2 weeks ago

San Diego, California, United States Sudberry Properties, Inc Full time
Job Overview

Education and Experience:

  • Required: High school diploma or equivalent.

Preferred:

  • Bachelor's or Associate's degree.
  • Experience with Yardi software.
  • At least 2 years of prior experience in property management for a building with over 200 units.
  • Previous office experience in residential or retail settings.
  • Experience in managing a conventional or market-rate property.

Key Responsibilities:

The following tasks represent the typical duties of this role but are not exhaustive.

  • Manage rent collection and delinquency processes, address resident inquiries, and organize community events.
  • Support the General Manager in preparing reports, gathering resident feedback, and conducting market analysis.
  • Conduct property tours, effectively showcasing available units and community amenities to prospective residents.
  • Ensure accurate completion of leasing documents and legal paperwork.
  • Collaborate with the property management team to create and execute sales and marketing strategies for the community.
  • Maintain comprehensive knowledge of the property, surrounding area, and competitive landscape through site visits and research.
  • Oversee the preparation of lease-related documentation in a timely and precise manner.
  • Assist in daily operations and manage the processing of rent payments.
  • Work alongside the General Manager to ensure that apartments are move-in ready and well-maintained.
  • Uphold company standards for customer service.
  • Address resident concerns and work towards resolving issues to ensure satisfaction.
  • Adhere to established policies regarding applicant qualifications and residency acceptance.
  • Inspect units on move-in day to confirm readiness and assist in organizing resident functions.
  • Manage the lease renewal process to maximize resident retention.
  • Assist in scheduling maintenance and operational tasks as needed.
  • Utilize property management software efficiently, ensuring timely follow-up with residents.
  • Comply with company best practices and Fair Housing regulations throughout the resident lifecycle.
  • Monitor online reviews and manage social media presence in accordance with company guidelines.
  • Process Statements of Deposit Accounting as per company policy timelines.
  • Provide insights and recommendations for property performance improvements.
  • Facilitate shared expense reimbursements with retail operations on a quarterly basis.
  • Communicate any retail construction activities that may affect residents.
  • Assist in coordinating communication between retail management and maintenance for urgent issues.
  • Perform additional tasks as assigned.

Required Skills and Abilities:

  • Exceptional customer service and communication skills, both in-person and via electronic correspondence.
  • Proficient in operating standard office equipment and software, including Excel and Word.
  • Basic bookkeeping knowledge and ability to perform intermediate mathematical calculations.
  • Strong attention to detail and ability to follow established procedures.
  • Willingness to work flexible hours, including weekends and holidays, as needed.

Physical Requirements:

  • Ability to lift, push, pull, or move items weighing up to 10 pounds. Regularly required to sit, stand, and walk.

Communication Skills:

  • Must communicate professionally with prospective and current residents, staff, and vendors, and work effectively as part of a team.

Job Type:

  • Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Supplemental Pay Types:

  • Bonus pay

License/Certification:

  • Driver's License (Preferred)

Work Location:

  • One location

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