Enterprise Systems Manager

2 weeks ago


Austin, Texas, United States TEXAS EDUCATION AGENCY Full time

Position Overview

The IT Systems Specialist plays a crucial role within the Technology Operations Division, reporting directly to the IT Operations Manager. This position is responsible for delivering IT support services aimed at enhancing the operational efficiency of the Texas Education Agency.

Mission Statement

The Texas Education Agency is dedicated to elevating educational outcomes for all public-school students across the state by providing strategic leadership, guidance, and support to educational institutions.

Core Values

  • Determination: We are resolute in our commitment to improving student outcomes.
  • People-Centered: We prioritize attracting and nurturing a diverse talent pool to fulfill our shared vision for students.
  • Continuous Learning: We embrace evidence-based practices and adapt our strategies to achieve excellence.
  • Servant Leadership: Our foremost duty is to serve the public and enhance opportunities for students.

Key Responsibilities

  1. Cloud Management: Oversee and optimize Microsoft 365 and Azure cloud environments, ensuring alignment with organizational requirements.
  2. Server Management: Administer and maintain a robust IT infrastructure, primarily focused on Microsoft Windows Servers.
  3. Customer Support: Ensure timely resolution of support tickets within established service level agreements.
  4. eDiscovery Execution: Conduct eDiscovery tasks within the Microsoft Purview Compliance Portal, ensuring confidentiality and accuracy in all requests.

Qualifications

Minimum Requirements:

  • Education: A degree from an accredited four-year institution.
  • Experience: A minimum of five years in systems administration within a large-scale IT environment, including at least two years in cloud administration (Microsoft 365 or Azure).

Additional Skills:

  • Proficiency in managing Microsoft 365 environments.
  • Experience with Active Directory Domain Services.
  • Familiarity with Help Desk systems for efficient issue resolution.
  • Ability to document processes and communicate effectively across various technical levels.
  • Strong judgment and discretion in handling sensitive information.

This position is an opportunity to contribute to the Texas Education Agency's mission of supporting educational success through innovative technology solutions.


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