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Senior Customer Success Manager
2 months ago
About the Position
Miro is expanding its Customer Success division, seeking compassionate and client-focused professionals to enhance our team. An Enterprise Customer Success Manager plays a crucial role in various tasks, including onboarding Enterprise clients and ensuring their success, as well as nurturing relationships with current customers to maximize their partnership value with Miro. Your contributions will significantly impact our clients by helping them achieve their visual collaboration goals through meaningful interactions from day one with Miro. You will gain insights into customer needs and proactively identify opportunities for them to engage with Miro to fulfill their objectives. Each position at Miro is situated within one of our collaborative hubs, and we seek talent eager to be part of these vibrant communities. Our team operates in a hybrid model, typically working three days a week in the office.
Key Responsibilities
- Oversee a portfolio of approximately 50-70 Enterprise clients.
- Enhance customer retention metrics, including adoption, retention, and engagement.
- Become a champion of Miro's products, utilizing this expertise to guide clients toward their desired outcomes through scalable engagements.
- Assess, enhance, and manage the overall health status of each client.
- Facilitate Miro product adoption by leading onboarding processes for new clients and teams.
- Ensure clients derive maximum value from Miro by conducting tech-touch activities such as webinars, email campaigns, and user meet-ups.
- Develop playbooks and contribute to team strategies for onboarding new clients and fostering customer growth and renewal to ensure ongoing success.
Qualifications
- Minimum of 2 years in a customer success role managing complex accounts, preferably in a SaaS environment.
- Exceptional written and verbal communication abilities.
- Enthusiastic about the opportunity to help shape our Scaled Customer Success processes.
- Quick learner capable of thriving in a dynamic startup atmosphere.
- Proactive approach with excellent time management skills.
- Willingness to travel internationally as needed.
Benefits
- Comprehensive Medical, Dental, and Vision health coverage.
- Competitive salary and flexible time-off policies.
- 401k matching and stock options.
- Complimentary lunches and office snacks.
- Be part of a culture that promotes learning and professional growth with collaborative and thoughtful colleagues.
- Join a distributed team across global offices.
About Miro
Miro is an online collaborative whiteboard platform that empowers distributed teams to work effectively together, whether for brainstorming sessions, project planning, product design, or agile ceremonies. Miro is trusted by numerous global companies, including Dell, Cisco, Deloitte, Okta, Datadog, and Shopify.
We are a team of visionaries who seek individuals who aspire to make a significant impact, work diligently, and maintain humility. Collaboration is fundamental to our mission, and through our collective efforts, we aim to foster a supportive, inclusive, and innovative environment. We strive to work as a cohesive unit to achieve our goals and continuously improve ourselves.
At Miro, we are committed to creating an environment of belonging and collaboration across diverse cultural backgrounds. Our mission, *Empower teams to create the next big thing*, reflects our approach to our product, people, and culture. We believe that achieving great things requires diverse and inclusive teams. *Diversity* invites all talent with varied demographics, identities, and styles to participate, while *inclusion* encourages them to come together. We are dedicated to building a more diverse Miro, fostering a sense of belonging for current and future team members worldwide, and creating an environment where everyone can collaborate and embrace differences.
