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Enterprise Customer Success Manager
2 months ago
We are seeking a highly skilled Enterprise Customer Success Manager to join our team at AlertMedia. As a key member of our customer success organization, you will be responsible for driving growth and retention across our enterprise customer base.
Key Responsibilities- Build Strong Relationships: Develop and maintain strong relationships with our enterprise customers, understanding their business needs and goals.
- Drive Adoption and Retention: Work closely with customers to drive adoption and retention of our solutions, identifying opportunities for growth and expansion.
- Align with Cross-Functional Teams: Collaborate with our sales, marketing, and product teams to develop and execute strategic plans to drive customer success.
- Manage Customer Experience: Manage a series of personal and automated touchpoints to drive ongoing customer experiences, ensuring timely and effective communication.
- Conduct Quarterly Business Reviews: Conduct effective quarterly business reviews to highlight customer value and communicate recommendations and new features.
- Provide Technical Support: Provide quick and responsive technical and administrative support to customers, ensuring seamless integration and adoption of our solutions.
- Stay Up-to-Date on Product Developments: Stay informed on new product developments and strategically communicate these to customers, ensuring they are equipped to maximize the value of our solutions.
- Manage Customer Data: Diligently manage customer data in Gainsight and Salesforce to effectively manage the customer book of business.
- 3+ Years of Experience: 3+ years of experience as a Customer Success Manager, with a proven track record of driving growth and retention.
- Enterprise Experience: 1-2+ years of experience supporting enterprise customers in a CSM role, with a strong understanding of their business needs and goals.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to work with a variety of customer profiles.
- Project Management Skills: Strong project management skills, with the ability to prioritize and manage multiple customer relationships.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and expansion.
- Competitive Compensation: Competitive base salary and company-wide bonus program.
- Flexible Work Arrangements: Flexible work arrangements, including a hybrid schedule with 2 days per week in our downtown Austin headquarters.
- Comprehensive Benefits: Comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with a generous company match.
- Opportunities for Growth: Opportunities for growth and development, with a commitment to ongoing learning and professional development.
