Medical Office Coordinator

6 days ago

Garden Grove California, United States RadNet Orange County Full time
Job Summary

We are seeking a highly skilled and customer-focused Medical Receptionist to join our team at RadNet Orange County. As a Medical Receptionist, you will be the first point of contact for patients and will play a critical role in ensuring a positive and efficient experience for our patients.

Key Responsibilities
  • Greet and Register Patients: Welcome patients in a friendly and service-oriented manner, register them for appointments, and ensure all necessary documentation is completed.
  • Manage Patient Information: Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
  • Collect Co-Pays and Fees: Collect and log all co-pays and fees in a timely and accurate manner.
  • Answer and Transfer Calls: Answer and transfer incoming phone calls in a professional and courteous manner.
  • Schedule Appointments: Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
  • Provide Patient Orientation: Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Coordinate with Back-Office Staff: Coordinate with the back-office staff for timely and effective care of patients.
Requirements
  • High School Diploma or GED: Must have a high school diploma or equivalent.
  • Intermediate to Advanced Computer Skills: Must have intermediate to advanced computer skills, including experience with medical software and systems.
  • Strong Multitasking and Communication Skills: Must be able to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues.
  • Experience Providing Exceptional Customer Service: Must have experience providing exceptional customer service in a fast-paced environment.
  • Medical Terminology Knowledge: Must have knowledge of medical terminology and recent medical/radiology office experience is preferred.
Work Environment

This is a full-time position working Monday through Friday, 7:30am to 4:30pm. The pay range is $17.00 per hour.

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