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Medical Reception Coordinator

2 months ago

Garden Grove, California, United States National Institute of Research, Inc. Full time
Job Overview

The National Institute of Research, Inc. is a prominent organization specializing in the management of clinical trials across various medical specialties. With a commitment to excellence, we facilitate comprehensive Phase 1 - 4 trial management for our extensive network of healthcare professionals. Our organization is dedicated to providing top-tier services that enhance the efficiency of clinical research, ensuring swift site identification, trial initiation, and effective participant enrollment.

Position: Medical Reception Coordinator

Key Responsibilities:
  • Patient Interaction and Reception:
    • Warmly welcoming patients and visitors.
    • Managing patient check-ins and confirming personal details.
    • Guiding patients to designated waiting areas.
  • Patient Engagement and Scheduling:
    • Contacting potential study participants to provide information about research initiatives, including objectives, duration, and methodologies.
    • Addressing inquiries and concerns from potential participants.
    • Overseeing the clinic's appointment schedule.
    • Coordinating, modifying, and canceling patient appointments as necessary.
    • Sending appointment reminders through various communication channels.
  • Communication and Call Management:
    • Handling and directing incoming phone calls.
    • Responding to general inquiries regarding services and operational hours.
    • Collaborating with medical personnel to communicate patient needs or issues.
  • Administrative Duties:
    • Managing office supplies and conducting petty cash reconciliations.
    • Maintaining a clean and organized reception area.
    • Working with administrative and medical teams to promote office efficiency.
  • Regulatory Compliance:
    • Ensuring adherence to HIPAA regulations and maintaining patient confidentiality.
Essential Skills and Attributes:
  • Bilingual Skills: Preferably fluent in English and Vietnamese.
  • Effective Communication: Strong ability to engage with patients and staff.
  • Organizational Proficiency: Capable of juggling multiple tasks while maintaining an orderly workspace.
  • Detail-Oriented: Committed to accuracy in patient documentation and scheduling.

This position demands exceptional organizational capabilities, meticulous attention to detail, and the ability to thrive in a dynamic environment.