Medical Office Coordinator

6 days ago

Pasadena California, United States Hanger, Inc. Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Hanger, Inc. As a Medical Office Coordinator, you will play a critical role in providing administrative support to our patients, fellow employees, and referral sources.

Key Responsibilities
  • Schedule appointments and coordinate front office activities
  • Validate insurance and payment authorization, and process claims
  • Manage incoming phone calls and respond to patient inquiries
  • Obtain insurance authorization and provide financial counseling to patients
  • Perform daily document research on our electronic health/medical record system
  • Scanning and filing patient documents, and maintaining accurate patient records
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of customer service, administration, or related experience
  • Must have a valid driver's license and meet Hanger's Motor Vehicle Safety Policy and Procedures
Preferred Qualifications
  • At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase)
  • Working knowledge of HIPAA and other medical insurance regulations and terminology
  • Associate's degree
  • Ability to type 40 correct words per minute
  • At least 2 years of computer and office equipment experience, including MS Office products and automated billing systems
Physical Requirements

While performing the duties of this job, the employee will regularly be required to sit, walk, and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds.

Additional Success Factors
  • Excellent organizational skills and ability to manage multiple tasks with a high degree of detail orientation
  • Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues
  • Personable office professional with strengths in cultural sensitivity and ability to build rapport with a diverse population
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
  • Strong interpersonal, oral, and written communication skills, including ability to follow written and verbal directions
Our Investment in You
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Volunteering for Local and National events

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