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Medical Office Coordinator

2 months ago

Bakersfield California, United States RadNet Bakersfield (Kern-Radiology) Full time
Job Summary

We are seeking a highly skilled and customer-focused Medical Office Coordinator to join our team at RadNet Bakersfield (Kern-Radiology). As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Greet and Register Patients: Welcome patients in a friendly and service-oriented manner, ensuring a positive first impression of our facility.
  • Manage Patient Information: Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
  • Collect and Log Payments: Collect and log all co-pays and fees in a timely and efficient manner.
  • Answer and Transfer Calls: Answer and transfer incoming phone calls in a professional and courteous manner.
  • Schedule and Coordinate Appointments: Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
  • Provide Patient Orientation: Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Coordinate with Back-Office Staff: Coordinate with the back-office staff for timely and effective care of patients.
  • Safeguard Patient Property and Information: Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
  • Respect Company Property and Patient Boundaries: Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements, and demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
  • Interact with Patients and Coworkers: Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers, and demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
  • Establish and Maintain Cooperative Relationships: Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting, and establish, nurture, and maintain cooperative working relationships.
Requirements
  • High School Diploma or Equivalent: High School Diploma or GED required.
  • Intermediate to Advanced Computer Skills: Intermediate to advanced computer skills required.
  • Strong Multitasking and Communication Skills: Strong multitasking and communication skills required.
  • Experience Providing Exceptional Customer Service: Experience providing exceptional customer service required.
  • Medical Terminology Knowledge and Recent Medical/Radiology Office Experience: Medical terminology knowledge and recent medical/radiology office experience preferred.
Pay and Benefits

Pay range: $16.50 per hour. Shift: Varied. Shift variations: Days and hours vary.