Help Desk Support Specialist
6 days ago
We are seeking a skilled Help Desk Analyst to join our team at Marathon TS in Huntsville, AL. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our customers.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and in-person.
- Troubleshoot and resolve technical issues with computer systems, software, and hardware.
- Collaborate with internal teams to resolve complex technical issues.
- Document and track customer interactions and issues.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- Bachelor's Degree + 4 years of applicable experience or equivalent applicable experience.
- US Citizenship and ability to obtain a US Secret clearance.
- Customer support/help desk experience required or Public Safety Software experience.
- Familiarity with Computer Aided Dispatch systems or Public Safety Software a plus.
- Experience with Microsoft operating systems, Windows 2016 Server, and Windows 10.
- CompTIA Security+ certification required or must be obtained within 6 months of hire date.
- Excellent verbal communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Availability to travel to customer sites as needed.
Security Clearance: Ability to obtain Secret Clearance.
Marathon TS is an equal opportunity employer.
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