Help Desk Technician II
3 hours ago
We are seeking a highly skilled and experienced Help Desk Technician II to join our team at ATR Arena Technical Resources. As a Help Desk Technician II, you will be responsible for providing comprehensive technical support to our clients, troubleshooting and resolving technical issues, and ensuring that all necessary data is captured in our ticketing system.
Key Responsibilities:- Manage ticket creation, escalation, and follow-up in a help desk environment
- Provide technical assistance and support for computer systems, software, and hardware
- Imaging and deploying virtual systems
- Install, modify, and repair computer hardware, software, and peripherals
- Report metrics regularly and conduct customer satisfaction surveys
- Manage SIPR tokens and provide mobile device administrative support
- Asset management, including receipt, logging, documentation, and disposal of IT equipment
- High school/GED
- 2+ years of experience performing PC maintenance functions
- IT I level certification IAW AR 252 and an IAT II certifications IAW DoD M and BBP 05PR-M000
- MS Desktop Support Technician or equivalent certification preferred
- DoD Secret Clearance
- Solid knowledge of information security principles and practices
- Extensive knowledge of Applications
- Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser
- General knowledge of Windows technology and TCP/IP networking
- Ability to organize, prioritize and meet deadlines
- Strong critical thinking and problem-solving skills
- Strong self-starter requiring minimal supervision
Active Secret Clearance
Must be a U.S. Citizen. A high-level Department of Defense active Secret security clearance is required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
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