Service Desk Specialist

6 days ago


Huntsville, Alabama, United States Dunhill Professional Search Full time
Job Title: Service Desk Specialist

At Dunhill Professional Search, we are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical assistance and support to our clients.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person.
  • Identify, research, and resolve technical problems in a timely and efficient manner.
  • Collaborate with team members to resolve complex technical issues and implement process improvements.
  • Develop and maintain knowledge of assigned hardware and software products.
  • Stay up-to-date with the latest technical trends and advancements.
Requirements:
  • Associate's degree or equivalent experience.
  • 5 years of experience in a technical support role.
  • Strong communication and problem-solving skills.
  • Knowledge of personal computers and peripherals.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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