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Help Desk Technician II

2 months ago


Huntsville, Alabama, United States ATR Arena Technical Resources Full time
Job Description

We are seeking a highly skilled and experienced Help Desk Technician II to join our team at ATR Arena Technical Resources. The successful candidate will be responsible for providing comprehensive help desk and asset management support to our clients.

Key Responsibilities:
  • Manage ticket creation, escalation, and follow-up in a help desk environment.
  • Provide technical troubleshooting skills for resolving user problems and isolating issues.
  • Experience in imaging and deploying virtual systems.
  • Ability to provide technical assistance and support for computer systems, software, and hardware.
  • Excellent communication skills for responding to inquiries via email, in person, or over the phone.
  • Capacity to create and maintain Standard Operating Procedures (SOPs) for efficient operations.
  • Competence in installing, modifying, and repairing computer hardware, software, and peripherals.
  • Capability to report metrics regularly and conduct customer satisfaction surveys.
  • Familiarity with mobile device administrative support and managing SIPR tokens.
  • Skill in asset management, including receipt, logging, documentation, and disposal of IT equipment.
Requirements:
  • High school/GED
  • 2+ years of experience performing PC maintenance functions
  • Must possess and maintain an IT I level certification IAW AR 252 and an IAT II certifications IAW DoD M and BBP 05PR-M000
  • MS Desktop Support Technician or equivalent certification preferred
  • DoD Secret Clearance
Knowledge and Abilities:
  • Solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.
  • Extensive knowledge of Applications
  • Extensive knowledge of PC Software, Operating Systems/Windows 7, 10, MS Office applications with strong Excel skills, Outlook and Internet Browser. Citrix and virtualization knowledge a plus
  • General knowledge of Windows technology and TCP/IP networking
Security Clearance:

Active Secret Clearance

Must be a U.S. Citizen. A high-level Department of Defense active Secret security clearance is required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Job Type:

Full-Time