Help Desk Support Specialist
6 days ago
- Provide exceptional customer service and technical support to clients via phone, email, and in-person.
- Resolve technical issues in a timely and efficient manner, utilizing strong problem-solving skills and technical expertise.
- Collaborate with internal teams to identify and implement process improvements.
- Stay up-to-date with the latest technologies and software to ensure expertise and provide effective support.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Bachelor's Degree + 4 years of applicable experience or equivalent applicable experience.
- US Citizenship and ability to obtain a US Secret clearance.
- Customer support/help desk experience required or Public Safety Software experience.
- Familiarity with Computer Aided Dispatch systems or Public Safety Software a plus.
- Experience with Microsoft operating systems, Windows 2016 Server, and Windows 10.
- CompTIA Security+ certification required or must be obtained within 6 months of hire date.
- Excellent work ethics, verbal communications skills, and ability to work independently.
- Availability to travel as needed to customer sites.
- Ability to work directly with customers to gather required information to resolve issues.
- Familiarity with Microsoft Office suite products.
- Experience with Microsoft SQL Server and/or Oracle preferred.
- Familiarity with relational database structure preferred.
- Ability to work days, evenings, nights, and weekends to support a 24/7 help desk.
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