Help Desk Support Specialist

6 days ago


Huntsville, Alabama, United States Marathon TS Full time
Job SummaryWe are seeking a skilled Help Desk Analyst to join our team at Marathon TS. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our clients. If you have a passion for resolving issues and working with others, this could be the perfect opportunity for you.Key Responsibilities
  • Provide exceptional customer service and technical support to clients via phone, email, and in-person.
  • Resolve technical issues in a timely and efficient manner, utilizing strong problem-solving skills and technical expertise.
  • Collaborate with internal teams to identify and implement process improvements.
  • Stay up-to-date with the latest technologies and software to ensure expertise and provide effective support.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Requirements
  • Bachelor's Degree + 4 years of applicable experience or equivalent applicable experience.
  • US Citizenship and ability to obtain a US Secret clearance.
  • Customer support/help desk experience required or Public Safety Software experience.
  • Familiarity with Computer Aided Dispatch systems or Public Safety Software a plus.
  • Experience with Microsoft operating systems, Windows 2016 Server, and Windows 10.
  • CompTIA Security+ certification required or must be obtained within 6 months of hire date.
  • Excellent work ethics, verbal communications skills, and ability to work independently.
  • Availability to travel as needed to customer sites.
  • Ability to work directly with customers to gather required information to resolve issues.
  • Familiarity with Microsoft Office suite products.
  • Experience with Microsoft SQL Server and/or Oracle preferred.
  • Familiarity with relational database structure preferred.
  • Ability to work days, evenings, nights, and weekends to support a 24/7 help desk.
About Marathon TSMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. We also provide IT solutions, including strategy, operations, transformation, and mission support.

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