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Help Desk Support Specialist

2 months ago

Huntsville, Alabama, United States ATR Arena Technical Resources Full time
Job Title: Help Desk Technician II

B Technology, LLC is a leading provider of innovative solutions to the government sector. We are seeking a highly skilled and enthusiastic Help Desk Technician II to fill this critical role.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
Requirements:
  • US Citizen with an active Secret Clearance required
  • 2+ years of experience in a help desk or technical support role
  • Strong technical skills and knowledge of computer systems and software
  • Excellent communication and customer service skills
About B Technology, LLC:

We are a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Our team is dedicated to providing exceptional service and support to our customers.