Help Desk Technician II

5 days ago

Huntsville, Alabama, United States Offset Strategic Services Full time
Job Title: Help Desk Technician II

OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on delivering exceptional IT services to our Department of Defense customers. Our team is passionate about making a difference in the lives of our customers, communities, and employees. We value competence, character, and a collective vision to bring our best to our mission.

Job Summary:

We are seeking a highly skilled Help Desk Technician II to join our team. The successful candidate will provide technical support and assistance to our customers, resolving IT issues and ensuring seamless service delivery. The ideal candidate will possess excellent communication skills, a strong understanding of computer hardware and software, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide end-user support, ticket response, resolution, and escalation for applications and software.
  • Respond to inquiries from computer users and assist in resolving IT problems.
  • Diagnose computer hardware and software issues.
  • Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
  • Diagnose the nature of the problem and walk the customer through the problem-solving steps.
  • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
  • Be proficient in the software and hardware used by the government.
  • Be able to readily provide guidance and resolve issues.
  • Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
  • Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, and other specialized computer equipment.
  • Provide reporting that includes metrics, such as number of calls, types of calls, resolution times, trend analysis, and other data that will assist the government in managing the Service Desk and assisting customers.
Requirements:
  • 3 years of Help Desk experience.
  • DoD Secret Clearance.
  • High School Diploma or equivalent.
Preferred Qualifications:
  • Bachelor's Degree or better.
  • A+ Certification - must obtain A+ Certification within 6 months of starting.
  • Information Assurance Tech 2.
  • Security +.
  • CompTIA A+ Certification.

OSS is an Equal Opportunity employer. We prohibit discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, genetics, gender identity, national origin, protected veteran or disability status or any other characteristic protected by federal, state or local laws. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request a reasonable accommodation, please email us from the links on our website.

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