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Help Desk Specialist

2 months ago

Huntsville, Alabama, United States Radiance Technologies Full time
Job Title: Help Desk Specialist

Job Summary:

We are seeking a highly skilled Help Desk Specialist to join our team at Radiance Technologies. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities:

  • Provide technical support and troubleshooting for a variety of software and hardware issues
  • Manage support tickets using a JIRA based support ticket management system
  • Communicate effectively with customers to understand their needs and provide timely resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 5+ years of experience in a help desk or technical support role
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Active Secret security clearance

Preferred Qualifications:

  • 12 months or more of experience in a SAP environment within the last 5 years

What We Offer:

At Radiance Technologies, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.