Help Desk Support Specialist
1 week ago
EMW, Inc. is seeking a highly skilled Help Desk Support Specialist to provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users.
Key Responsibilities- Provide technical support to users via phone, email, fax, online systems, and/or in person.
- Develop and maintain expertise with web-based applications, user requirements, and workflows.
- Log all help desk interactions following standard Help Desk procedures.
- Resolve application user issues using administration level tools.
- Identify and track situations requiring escalated and/or urgent attention.
- Document and communicate resolutions to users.
- Prepare activity reports.
- Maintain currency with application and related tools as they are updated.
- Create and maintain marketing, demonstration, and end-user training materials.
- Conduct presentations at end-user training, marketing, and demonstration events.
- Identify, document, and submit potential improvements and changes to application features.
- Perform key role in the software engineering release process team.
- Conduct software testing in support of software releases.
- BA/BS with 3+ years related experience OR AA with 5+ years.
- Secret Security Clearance.
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Help Desk Specialist
2 weeks ago
Huntsville, Alabama, United States Radiance Technologies Full timeJob Title: Help Desk SpecialistJob Summary:We are seeking a highly skilled Help Desk Specialist to join our team at Radiance Technologies. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Provide technical support and troubleshooting for a variety of software...
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Help Desk Support Specialist
2 weeks ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeJob Title: Help Desk Technician IIB Technology, LLC is a leading provider of innovative solutions to the government sector. We are seeking a highly skilled and enthusiastic Help Desk Technician II to fill this critical role.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and in-personTroubleshoot and resolve...
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Help Desk Support Specialist
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Huntsville, Alabama, United States Marathon TS Full timeHelp Desk Analyst Job DescriptionWe are seeking a skilled Help Desk Analyst to join our team at Marathon TS in Huntsville, AL. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Provide timely and effective technical support to customers via phone, email, and in-person.Troubleshoot...
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Help Desk Support Specialist
6 days ago
Huntsville, Alabama, United States Marathon TS Full timeHelp Desk Analyst Job DescriptionWe are seeking a skilled Help Desk Analyst to join our team at Marathon TS in Huntsville, AL. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our customers.Key Responsibilities:Provide timely and effective technical support to customers via phone, email, and in-person.Troubleshoot...
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Help Desk Specialist
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Huntsville, Alabama, United States Quadrant Full timeJob SummaryWe are seeking a highly skilled and experienced Help Desk Specialist to join our team at Quadrant. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our customers, troubleshooting and resolving complex technical issues, and working collaboratively with our team to ensure seamless service delivery.Key...
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Help Desk Support Specialist
6 days ago
Huntsville, Alabama, United States Marathon TS Full timeJob SummaryWe are seeking a skilled Help Desk Analyst to join our team at Marathon TS. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our clients. If you have a passion for resolving issues and working with others, this could be the perfect opportunity for you.Key ResponsibilitiesProvide exceptional customer...
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Help Desk Specialist
3 weeks ago
Huntsville, Alabama, United States Agile Defense Full time{"Job Title": "Help Desk Specialist", "Job Summary": "We are seeking a highly skilled Help Desk Specialist to join our team at Agile Defense. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our customers, troubleshooting and resolving computer system and peripheral equipment issues, and maintaining an...
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Senior IT Help Desk Specialist
2 weeks ago
Huntsville, Alabama, United States Momentum Full timeJob Title: Senior IT Help Desk SpecialistMomentum is a rapidly growing technology company delivering innovative solutions across the DoD sector. We are seeking a highly skilled Senior IT Help Desk Specialist to join our team.Job SummaryThe Senior IT Help Desk Specialist will perform all levels of IT duties, from routine installations and maintenance to...
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Help Desk Specialist
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Huntsville, Alabama, United States Progression, Inc. Full timeSr. Help Desk Job DescriptionJob Summary:We are seeking a highly skilled and experienced Sr. Help Desk professional to join our team at Progression, Inc. The successful candidate will be responsible for providing top-notch technical support to our customers, ensuring seamless operation of our desktop and portable computer systems.Key...
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Help Desk Technician II Specialist
2 days ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeJob DescriptionHelp Desk Technician IILocation: Redstone Arsenal, AL 35898Clearance Level: US Citizen with an active Secret Clearance requiredThis position supports a government contractJob Summary:B Technology, LLC is seeking a highly motivated and well-qualified individual to fill the role of Help Desk Technician II. As a member of our team, you will be...
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Help Desk Technician II
2 weeks ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeJob Title: Help Desk Technician IIWe are seeking a highly skilled and experienced Help Desk Technician II to join our team at ATR Arena Technical Resources. As a Help Desk Technician II, you will be responsible for providing comprehensive technical support to our clients, troubleshooting and resolving technical issues, and ensuring that all necessary data is...
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IT Support Specialist
6 days ago
Huntsville, Alabama, United States Momentum Full timeJob Title: Junior IT Help Desk SpecialistWe are seeking a highly motivated and detail-oriented Junior IT Help Desk Specialist to join our team at Momentum. As a key member of our IT department, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT needs are met in a timely and efficient manner.Job...
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Help Desk Technician II
5 days ago
Huntsville, Alabama, United States Offset Strategic Services Full timeJob Title: Help Desk Technician IIOSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on delivering exceptional IT services to our Department of Defense customers. Our team is passionate about making a difference in the lives of our customers, communities, and employees. We value competence, character, and a...
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Help Desk Technician II
2 weeks ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeJob DescriptionWe are seeking a highly skilled and experienced Help Desk Technician II to join our team at ATR Arena Technical Resources. The successful candidate will be responsible for providing comprehensive help desk and asset management support to our clients.Key Responsibilities:Manage ticket creation, escalation, and follow-up in a help desk...
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Help Desk Technician II Specialist
7 days ago
Huntsville, Alabama, United States ATR Arena Technical Resources Full timeJob DescriptionATR Arena Technical Resources is seeking a highly skilled and enthusiastic Help Desk Technician II to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.Key...
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Service Desk Specialist
6 days ago
Huntsville, Alabama, United States Dunhill Professional Search Full timeJob Title: Service Desk SpecialistAt Dunhill Professional Search, we are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and in-person.Identify,...
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Service Desk Specialist
1 week ago
Huntsville, Alabama, United States Dunhill Professional Search Full timeJob Title: Service Desk SpecialistAt Dunhill Professional Search, we are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and...
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Service Desk Specialist
6 days ago
Huntsville, Alabama, United States Dunhill Professional Search Full timeJob Title: Service Desk SpecialistAre you a technical expert with excellent communication skills? Do you have a passion for troubleshooting and resolving complex technical issues? We are seeking a highly skilled Service Desk Specialist to join our team.Job Summary:The Service Desk Specialist will provide technical support and assistance to our clients,...
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IT Support Specialist
2 weeks ago
Huntsville, Alabama, United States Progression, Inc. Full timeJob Title: IT Support SpecialistProgression Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving desktop and portable computer software and hardware failures, and analyzing and assessing customer service...
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Service Desk Support Specialist
2 days ago
Huntsville, Alabama, United States PeopleTec Full timeJob SummaryWe are seeking a highly skilled Service Desk Support to join our team at PeopleTec, Inc. in Huntsville, AL. As a Service Desk Support, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to end-users via phone,...